The perfect client experience. It's what we were born to do.
At Franklin Direct, we are a team of experienced mortgage professionals dedicated to providing top-notch service to our clients across the country. With years of experience in the mortgage industry, our team has perfected the art of delivering a seamless and efficient mortgage experience. Our motto is "The perfect client experience. It's what we were born to do." We take pride in our ability to close transactions on time, ensuring a stress-free experience for our clients.
Our Services
We offer a wide range of mortgage services, including purchase loans, refinance loans, and community lending programs. Our team of experts will guide you through the entire mortgage process, from application to closing. We utilize the latest technology and pipeline management systems to ensure that our clients are always informed and up-to-date on the status of their loan. Our goal is to provide an unparalleled level of customer service, and we strive to exceed our clients' expectations at every step.
The Franklin Direct Difference
What sets us apart from other mortgage lenders is our commitment to providing an exceptional client experience. We understand that buying or refinancing a home can be a stressful and overwhelming process, which is why we focus on making it as smooth and efficient as possible. Our team of experts is dedicated to providing personalized service, answering all your questions, and addressing any concerns you may have throughout the process.
Our Mission
At Franklin Direct, our mission is to provide an unparalleled mortgage experience to our clients. We strive to make the mortgage process as smooth and stress-free as possible, while also providing competitive rates and terms. Our team is committed to exceeding our clients' expectations, and we take pride in our ability to deliver exceptional results.
What Our Clients Say
Don't just take our word for it! Our clients rave about our service, with over 250 five-star reviews on Yelp. Here's what some of our satisfied clients have to say:
- "We closed our purchase-loan for a single-family home with Andrew Soss' team last week. I'm a second-time homebuyer, and in the last 12 years of our purchase and refinancing history, this particular transaction is the smoothest one we had ever encountered." - Missy K.
- "Just finished a refi with Andrew and his team. What a great experience for what can be a tedious process. Andrew and his team were professional, thorough, timely, knowledgeable, and very friendly." - Kimberly C.
Exceptional Service and Expertise
The reviewer, Kathryn Moorer, had an outstanding experience with Andrew and his team, rating them 5 stars. The team's knowledge and expertise in refinancing loans were evident throughout the process.
Streamlined Process and Effective Communication
The team's streamlined process made it easy to navigate the application and approval stages, which were entirely tracked online. This was particularly helpful given the current lockdown and social distancing requirements. The online platform allowed Kathryn to create an account and submit necessary documents efficiently.
Competitive Rates and Personalized Service
Kathryn was initially considering other lenders, but Andrew's team offered a competitive rate that exceeded other market rates. The personalized service and guidance provided by Andrew were instrumental in securing the best deal.
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