Building Relationships One Floor at a Time
At Act 1 Flooring, we value every customer that walks through our doors, no matter what the project. Located in beautiful Pensacola, Florida, we are a family-owned and operated local business that specializes in customer service. Our primary mission as a company is to do our best to make sure that every customer we serve is totally satisfied at the completion of their project.
As a locally owned business, we take pride in our commitment to providing exceptional customer service, a wide range of high-quality products, and professional installation. Our team of experts is dedicated to ensuring that every customer has a seamless experience, from the initial consultation to the final installation. We understand that homeownership is a significant investment, and we strive to make the process of choosing and installing new flooring as stress-free as possible.
Our Story
Act 1 Flooring was founded on the principles of faith, family, integrity, excellence, and customer satisfaction. We believe that these values are the foundation of a successful business, and we strive to uphold them in every interaction with our customers.
Our showroom is designed to provide a welcoming and informative environment where customers can browse and explore the many options available. Our experienced sales staff is always available to assist with product selection, provide design inspiration, and answer any questions you may have.
Our Services
At Act 1 Flooring, we offer a wide range of services to meet the diverse needs of our customers. Whether you're looking to upgrade your kitchen or bathroom, install a new backsplash, or create a custom shower, we have the expertise and resources to bring your design vision to life.
Our services include:
- Kitchen and bathroom remodeling
- Custom backsplashes
- Shower installations
- Flooring installation
- Countertop installation
- Fireplace installation
Why Choose Us
So, why choose Act 1 Flooring? Here are just a few reasons:
- Locally owned and operated, we're a part of your community
- We understand the value of customer service and strive to exceed your expectations
- We offer a wide range of high-quality products and materials
- Our experts are dedicated to providing exceptional service and support
- We're committed to providing a seamless and stress-free experience
Overview of Reviews
The reviews of Act 1 Flooring are overwhelmingly positive, with customers praising the company's excellent customer service, high-quality products, and professional installation. Many reviewers mentioned the helpfulness and knowledge of the staff, particularly Ashley and Adam, who were always willing to go the extra mile to ensure customer satisfaction.
Positive Reviews
- Many reviewers praised the company's excellent customer service, fast response times, and professional installation.
- The quality of the flooring products was also highly praised, with many customers mentioning the beauty and durability of the floors.
- Several reviewers appreciated the helpfulness and knowledge of the staff, particularly Ashley and Adam.
- The company's commitment to customer satisfaction was also highlighted, with many reviewers mentioning that their concerns were addressed promptly and efficiently.
Negative Reviews
- A few reviewers experienced issues with the installation process, including damage to existing flooring and incomplete work.
- Some customers were disappointed with the company's response to their complaints, feeling that their concerns were not taken seriously.
- A couple of reviewers mentioned that the company's prices were higher than expected, and that they were not willing to negotiate or provide discounts.
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