At Town Square Mortgage, we believe that buying a home is a milestone event in one's life, filled with joy and anticipation. That's why we're committed to making the home loan journey as smooth and easy as possible for our clients. Our mission is to provide homebuyers with a wide variety of home financing choices at competitive rates, so they can achieve the dream of homeownership.
Our Story
Our team of experienced loan originators and mortgage experts are dedicated to guiding you through every step of the home loan process. From pre-approval to closing, we'll work closely with you to ensure that your loan application is processed efficiently and effectively. With our cutting-edge technology and user-friendly online platform, you can track your loan status, upload documents, and communicate with your loan originator from the comfort of your own home.
Our Services
We offer a wide range of loan solutions to fit your unique needs, including Conventional Loans, FHA Loans, VA Loans, Jumbo Loans, Non-QM Loans, ITIN Loans, USDA Loans, and Second Home & Investment Loans. Our loan experts will work with you to determine the best loan option for your financial situation and goals. We also offer Down Payment Assistance options to help with your down payment and closing costs.
Our Commitment
At Town Square Mortgage, we're committed to providing exceptional customer service, competitive rates, and a seamless loan process. We guarantee to close your home loan in 21 days or less, giving you a significant advantage when submitting your offer. Our team is dedicated to making your home loan journey as smooth and stress-free as possible.
Our Culture
Our company culture is built on the principles of integrity, teamwork, and customer-centricity. We believe in giving back to our community and supporting local organizations that make a difference in people's lives. Our team is passionate about helping people achieve their dream of homeownership, and we're dedicated to making a positive impact on the communities we serve.
Overall Experience
The majority of reviewers had a positive experience with Town Square Mortgage, praising the company's professionalism, knowledge, and customer service. Many reviewers appreciated the ease and speed of the process, with some even mentioning that it was "stress-free." The team, including Gracie Estep, Norma Flores, and others, were consistently praised for their kindness, patience, and expertise.
Communication and Customer Service
Excellent communication was a common theme in the positive reviews. Many reviewers appreciated the team's prompt responses to questions and concerns, with some even mentioning that they were available at any time of day. The team's customer service was described as "top-notch, " with reviewers feeling valued and supported throughout the process.
Team Members
Several team members were praised individually, including Gracie Estep, Norma Flores, Kenneth, Carlos, Ali, and Cathy Romero. Reviewers appreciated their professionalism, knowledge, and friendly demeanors.
Negative Experiences
A few reviewers had negative experiences with Town Square Mortgage, citing issues with communication, missed deadlines, and unmet expectations. Some reviewers felt misled or uninformed about the process, leading to frustration and disappointment.
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