Experience the Hawaiian Way of Travel
At Island Express Shuttle Hawai'i, we pride ourselves on providing exceptional transportation services to our valued customers for over 20 years. Our journey began as a shared-ride airport shuttle service, and over the years, we have expanded our services to cater to the growing needs of our customers. With our commitment to reducing traffic and carbon footprint, we have introduced private black car services and group transportation options to meet the diverse needs of our clients.
Our Services
We offer a range of services to cater to our customers' individual needs. Whether you're arriving at the airport or departing, we provide seamless transportation services to ensure your journey is smooth and stress-free. Our fleet of Ford Transit and Mercedes Sprinters buses can accommodate up to 10 passengers and have ample space for 15 pieces of luggage. For private black car services, we provide 100% private rides in our Cadillac Escalades and Chevrolet Suburban SUVs, which can fit up to 5 passengers and 6 pieces of luggage.
Airport Transfers
At Island Express Shuttle Hawai'i, we understand the importance of punctuality and reliability. We actively track your flight to ensure a seamless arrival or departure experience. Our drivers receive automated updates on your status by the minute, ensuring that you arrive at your destination on time and without any issues. Our fleet is also equipped with onboard Wi-Fi to keep you connected during your journey.
Reservations and Cancellations
We understand that unexpected changes can occur, which is why we have a flexible cancellation policy in place. We offer a full refund for reservations cancelled at least 24 hours before the scheduled pickup time. However, please note that cancellations made less than 4 hours prior to the scheduled pickup time or a no-show will not be eligible for a refund.
About Our Fleet
Our fleet of vehicles is well-maintained and features GPS tracking for customer safety. Our Ford Transit buses have a maximum capacity of 10 passengers and ample luggage space, while our Cadillac Escalades and Chevrolet Suburban SUVs are perfect for smaller groups. We pride ourselves on our attention to detail and commitment to providing a exceptional customer experience.
Change Your Reservation
If you need to make any changes to your reservation, please contact us at least 48 hours in advance. You can do this by calling (808) 944-1879 or by emailing us with your confirmation number.
What to Expect
At Island Express Shuttle Hawai'i, we strive to make each customer's journey as smooth and stress-free as possible. We understand that unexpected events can occur, but we are always prepared to adapt to any changes. Our team is dedicated to providing exceptional service and ensuring that our customers have a memorable experience in our beautiful state.
Contact Us
If you have any questions or concerns about our services, please do not hesitate to contact us. We are always here to help and committed to providing the best possible experience for our customers.
Reliability and Timeliness
There were some issues with the shuttle service's reliability and timeliness. One reviewer experienced a 35-minute delay, and the driver and customer service representatives seemed uninformed about the pickup location and timing. However, most reviewers reported a smooth and punctual experience, with some even receiving courtesy calls to confirm their pickup status.
Communication and Customer Service
The shuttle service received high praise for its communication and customer service. Reviewers appreciated the detailed confirmation emails, courtesy calls, and helpful drivers who provided excellent service and assisted with luggage. A few reviewers even received assistance with changes to their pickup times and flight schedules.
Vehicle Quality and Comfort
The shuttle service's vehicles were described as clean, luxurious, and spacious, with one reviewer even receiving a complimentary lei.
Driver Quality and Behavior
The drivers were consistently praised for their friendly, helpful, and professional demeanor. They were reported to be courteous, informative, and punctual, making the travel experience enjoyable and stress-free.
Be the first to review Island Express Transport.
Write a Review
