Our History and Mission
Broad Street Auto & Tire has been a family-owned and operated business since 1960. From its humble beginnings, we have grown to become a trusted auto repair and tire shop in Richmond, VA, serving not only Richmond but also Henrico, VA, Midlothian, VA, and surrounding areas. Our goal is to provide the best services available at affordable prices to get you back on the road in no time. With years of experience working on both domestic and import vehicles of all makes and models, our expert technicians are dedicated to providing quality auto repairs and maintenance services.
Our Commitment to Quality and Customer Service
At Broad Street Auto & Tire, we strive to offer unmatched quality in our workmanship and unparalleled customer service. Our team of certified technicians undergo rigorous training to ensure that they are up-to-date on the latest technology and techniques in the automotive industry. We are committed to transparency and honesty in our dealings with our customers, ensuring that you are informed about the repairs and services needed for your vehicle. Our goal is to build long-term relationships with our customers, making every effort to make a first-time customer a lifetime customer.
Our Services
At Broad Street Auto & Tire, we offer a wide range of services to cater to all your automotive needs. Our services include:
- Tire services: We offer a competitive selection of consumer tires from top brands like Uniroyal, Yokohama, and Firestone. Our services include computer spin balancing, flat tire repairs, and tire rotations.
- Quality repair services: Our ACDelco-certified shop provides state-of-the-art repair services, including state inspections, brake repairs, wheel alignments, transmission repairs, and steering and suspension system repairs.
- Maintenance and preventive maintenance: Our services include diagnostics, lube and oil changes, TPMS adjustments, and other preventive maintenance services.
- Convenience: We offer a 24-hour key drop, free Wi-Fi, free coffee, and popcorn in our waiting area to make your experience as comfortable and convenient as possible.
Why Choose Us?
At Broad Street Auto & Tire, we take pride in our commitment to quality, customer service, and transparency. We are dedicated to providing affordable and reliable services to our customers. We offer competitive pricing on tires and services, ensuring that our customers get the best value for their money. Our expert technicians are certified and experienced, ensuring that your vehicle is in good hands. Whether you need tire services, repair services, or maintenance services, we are here to help you get back on the road quickly and safely.
What Our Customers Say
Our customers are our greatest asset, and we are proud of the positive testimonials they have shared about their experiences with us. "I highly recommend Broad St. Auto! Great service and you can trust them." - Kira Hiller. "The folks at Broad Street Auto are friendly and efficient. and their recent upgrades with online appointments makes booking a breeze! All that and reasonable pricing makes for a great auto shop." - Brian Coates. "I came in for new tires. They got me an appointment for the next morning, helped me find tires in my budget, and had the job done in under 2 hours. Pleasant customer service. I will be back." - Skye Perkins.
Contact Us
At Broad Street Auto & Tire, we look forward to serving you. Our expert technicians are dedicated to providing quality services and maintaining open and honest communication with our customers. If you have any questions or concerns, please do not hesitate to contact us.
Exceptional Customer Service and Quality Work
The reviewers have nothing but praise for Broad Street Auto and its team, particularly Alice, whom they credit with providing exceptional service. The reviewers appreciate the shop's honesty, professionalism, and attention to detail. They highlight the shop's ability to diagnose and fix issues quickly, even on short notice, and at reasonable prices. Many reviewers have been going to Broad Street Auto for years and have never been disappointed.
Timely and Quality Work
Reviewers mention the shop's ability to complete work efficiently and effectively, with some jobs being finished in as little as under 2 hours. They also praise the shop's willingness to accommodate appointments and provide timely service. The reviewers appreciate the shop's transparency and honesty, which sets them apart from other mechanics and dealerships.
Friendly and Knowledgeable Staff
The reviewers consistently highlight the friendly and knowledgeable staff at Broad Street Auto. They appreciate the shop's welcoming atmosphere, with some reviewers even mentioning the cute dog in the lobby. The staff's willingness to explain the work being done and provide advice on maintenance and repairs is particularly commended.
Excellent State Inspections
Multiple reviewers specifically mention the shop's excellent state inspections, with some noting that they were able to get appointments on short notice and have the inspection completed quickly. They appreciate the shop's ability to make the process easy and stress-free.
Conclusion
Overall, the reviewers are thoroughly impressed with Broad Street Auto and its team, praising their exceptional customer service, quality work, and friendly staff.
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