Where romance meets exceptional value
For three generations, Rivard Fine Jewelry has been proud to provide Kentucky families with the world's most beautiful diamonds at prices direct from the cutter. The success of our business solely reflects our commitment to our customers by providing a great selection of fine quality jewelry at exceptional value. Our mission is to bring the romance back into the special event of obtaining the perfect diamond to match the one you love. In addition to our in-store multi-million dollar diamond inventory and engagement ring settings, we offer the full range of quality custom manufacturer and repair services you'll need when buying or maintaining jewelry for your special someone.
Our Services
At Rivard Fine Jewelry, we understand that buying a diamond should involve the use of your senses, both visually and by touch, live and in person. You can't possibly appreciate the unique qualities of each diamond without a visual comparison. A correct decision on beauty can not be made online. We would like to remove the mystery out of this special event for you. After all, not all diamonds of like qualities look the same, they all have their own personality, some "pop" and some don't.
Our highly skilled jewelry professionals are dedicated to providing exceptional customer service, ensuring that you find the perfect diamond that suits your taste and style. We offer a wide range of services, including diamond education, engagement ring settings, custom manufacturing, and repair services. We also provide a FREE Lifetime Maintenance Program, which includes ring cleaning, inspections, sizing, stone tightening, prong re-tipping, and rhodium finishing.
Our Commitment
At Rivard Fine Jewelry, we are committed to providing the highest quality diamonds and exceptional customer service. We are proud to be a family-owned business since 1984, and we take pride in our reputation for excellence. We are accredited by the Better Business Bureau and have won the Lexington Herald-Leader Readers' Choice Award for five consecutive years.
Our Diamond Education
We believe that education is key to making an informed decision when purchasing a diamond. Our team of experts is dedicated to providing you with the knowledge you need to make the right choice. We offer education on the 4Cs of diamonds - carat, color, clarity, and cut - as well as information on certified laboratory-grown diamonds, diamond alternatives, and moissanite.
Overview of Rivard Fine Jewelry Reviews
Rivard Fine Jewelry has received a mix of positive and negative reviews from its customers. Many customers have praised the store's excellent customer service, high-quality jewelry, and helpful staff. On the other hand, some customers have expressed disappointment with the store's attitude, knowledge, and service.
Positive Experiences
Many customers have had positive experiences at Rivard Fine Jewelry. They have praised the store's staff, particularly Brandon, Damon, Christi, and Gail, for their excellent customer service, knowledge, and professionalism. Customers have appreciated the store's wide selection of high-quality jewelry, including engagement rings, wedding bands, and vintage earrings. Some customers have also praised the store's ability to customize jewelry to meet their specific needs.
Negative Experiences
However, some customers have had negative experiences at Rivard Fine Jewelry. Some have reported poor customer service, with staff members being rude, unhelpful, or unknowledgeable. Others have been disappointed with the store's selection or prices. A few customers have also reported issues with the store's return or repair policies.
Common Issues
Some common issues that customers have reported include:
- Poor customer service or attitude from some staff members
- Limited selection or high prices for certain jewelry items
- Issues with return or repair policies
- Lack of knowledge or expertise from some staff members
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