Spaanstra Brothers Automotive, a Grand Rapids-area vehicle repair shop, has been serving West Michigan auto, truck, and fleet owners for more than 70 years. Through the generations, Spaanstra has maintained a reputation for fair business practices. While owners have changed through the years, each new management team works hard to keep the trust and loyalty of its automotive customers. The company continues to uphold the original family tradition by conducting business with the highest integrity and honesty in auto repair.
Our Mission
At Spaanstra Brothers Automotive, we strive to serve our customers well by providing an honest assessment of their personal needs as well as their auto repair needs. Our mission is to provide top-quality automotive services that meet and exceed our customers' expectations. We take pride in our work and strive to build long-term relationships with our customers based on trust, honesty, and transparency.
Our Services
Our auto repair shop in Grand Rapids offers a wide range of services to keep your vehicle running smoothly. From routine maintenance services like oil changes and tire rotations to more complex repairs like brake repair and transmission repair, we have the expertise and equipment to get the job done right. We also offer specialized services like air conditioning repair, battery replacement, and suspension repair.
Our Values
At Spaanstra Brothers Automotive, we value integrity or honesty in everything from repair estimates to hours on the job. We value passion and hire people with an intense desire to please our customers. We value accountability and taking responsibility for the highest quality service. We value quality by delivering your vehicle with the best possible results. We value humility and realize that we always have more to learn about auto repair. We value leadership and always learn new auto models and new repair techniques.
Why Choose Us
At Spaanstra Brothers Automotive, we understand that having a car, truck, or van repaired can be a major inconvenience. That's why we do everything we can to give you a correct diagnosis, accurate quote, and quick turn-around time. We encourage you to bring your vehicle back to us if you are not entirely satisfied. Our team is well-trained, certified, and dedicated to gaining your trust in our workmanship. We make you feel welcome, listen to your concerns carefully, and answer any questions you may have.
Spaanstra's Repair Shop: A Mixed Bag of Reviews
Positive Reviews: Honest and Trustworthy
The majority of reviewers praised Spaanstra's Repair Shop for their honesty, trustworthiness, and fairness. Many customers appreciated the shop's willingness to explain repairs and costs clearly, providing a sense of transparency and reliability. Several reviewers mentioned the shop's ability to accommodate same-day appointments and complete repairs quickly and efficiently.
Negative Reviews: Communication Breakdowns and Deception
On the other hand, some reviewers had negative experiences with Spaanstra's Repair Shop. A few customers reported feeling taken advantage of, with one reviewer claiming that the shop tried to deceive them about the value of their scrapped car. Another reviewer was unhappy with the shop's handling of their car's engine work, which ultimately led to the car's demise. A few reviewers also felt that the shop's communication was lacking, with some feeling dismissed or ignored.
Common Complaints: Lack of Transparency and Poor Communication
While the negative reviews were not overwhelmingly critical, a common thread among them was a lack of transparency and poor communication. Some reviewers felt that the shop was not forthcoming about the nature of the repairs or the costs involved, leading to feelings of mistrust and frustration.
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