Great World has been a leading global logistics company since 1980, with a vision of providing a door-to-door service that combines freight forwarding and U.S. Customs clearance. For over three decades, we have cultivated a strong network of partners around the world, from Asia to Latin America to Europe and the United States.
At Great World, we value the importance of communication and transparency. We believe that an educated and informed importer/exporter is one who will make the best decisions for their company. Our team members are trained to be proactive in watching out for our customers' needs, ensuring that they receive exceptional service.
Our Core Service Values
We uphold three core values that have been essential to our success:
Communication: We prioritize ease of communication and transparency, believing that an educated and informed importer/exporter is one who will make the best decisions for their company.
Efficiency: We strive to find ways to make the shipping process run faster and smoother, using the latest technologies and constantly reviewing our operating procedures.
Integrity: We take pride in our honesty, fairness, and accountability, adhering to the highest ethical standards.
Our Services
We offer a range of services, including:
Air: Our air freight services provide the fastest way to move cargo, with transit times from port to port typically ranging from one to three days.
Ocean: Our ocean freight services offer the most economical shipping solution, with transit times from port to port typically ranging from one to four weeks.
Ground: Our ground transportation services provide a convenient way to move cargo, offering a mix of speed and affordability.
Customs Clearance: We provide free consultations and expert guidance on customs clearance, ensuring seamless compliance with regulations.
Additional Services
We also offer the following services:
Bonded CFS Warehouse: Our bonded facility provides a controlled environment for your cargo, meeting all regulatory requirements.
FDA and OGAs: We clear cargo for various government agencies, including the USDA, CPSC, DOT, EPA, F&W, FCC, ATF.
Customs Bonds: We help importers obtain Customs Bonds, which serve as a guarantee that fees due to Customs will be paid.
Export Declarations: We assist exporters in submitting Electronic Export Information (EEI) within minutes via AES.
Tracking: We provide real-time tracking of shipments from any internet browser.
Cargo Insurance: We offer insurance solutions to protect your cargo from loss or damage.
10+2 ISF: We provide. Importer Security Filing for ocean shipments, ensuring compliance with regulations.
Document Archiving: We offer secure digital storage of bill of ladings, entry summaries, and other documents.
At Great World, we are committed to providing exceptional service and supporting the success of our customers. Contact us today to learn more about our services and how we can help you achieve your logistical goals.
Overall Satisfaction
The overall tone of the reviews is overwhelmingly positive, with most reviewers expressing their satisfaction with the service provided by Great World Customs Service.
Praise for Individual Staff Members
Several reviewers praised individual staff members, including Jamie Ta, Henry Mak, Darryl Gee, Henry, Jimmy, and Peter. They were commended for their professionalism, transparency, and helpfulness.
Efficient Communication and Transparency
Reviewers appreciated the efficient communication and transparency provided by the company. They found the pricing to be fair and transparent, and the team to be responsive to their queries.
Excellent Customer Service
The company's customer service was consistently praised, with reviewers citing the team's help and support throughout the shipping process.
Negative Experience
One reviewer had a negative experience with the company, citing a lack of transparency in pricing and issues with the trucking company selected by GWL.
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