Trust us to care for your furry friends like family
At Hartwood Animal Hospital, we are dedicated to providing top-notch veterinary care to pets in Fredericksburg and the surrounding areas. Our team of experienced veterinarians and support staff are committed to delivering exceptional care to your furry friends, ensuring they receive the best possible treatment and attention.
Our Mission
Our mission is to provide compassionate, high-quality veterinary care to our patients, while also educating and supporting their owners. We strive to build long-lasting relationships with our clients, founded on trust, respect, and open communication. Our goal is to improve the lives of pets and their families, enhancing their overall well-being and quality of life.
Meet Our Team
Our team of veterinarians, led by Dr. Helen Jewett, Dr. Rebecca Austin, and Dr. Camille Walker, have years of experience in treating a wide range of pets, from dogs and cats to exotic animals and livestock. Our staff is dedicated, friendly, and passionate about providing excellent care to your pets.
Services We Offer
At Hartwood Animal Hospital, we provide a comprehensive range of services to cater to the diverse needs of our patients. Our services include:
- Boarding: We offer comfortable and safe boarding facilities for your pets, complete with regular exercise and playtime.
- Dentistry: Our team provides routine dental care, including teeth cleaning, extractions, and oral surgery.
- Exotic Pet Care: We have experience in caring for exotic animals, including birds, reptiles, amphibians, and small mammals.
- Grooming: Our grooming services include baths, nail trimming, and styling to keep your pet looking and feeling their best.
- Laser Therapy: We use laser therapy to promote healing, reduce pain, and improve mobility in pets.
- Preventative Care: We offer routine check-ups, vaccinations, and parasite control to prevent illnesses and diseases.
- Wildlife Care: Although we no longer accept wildlife patients, we can provide guidance on local wildlife rehabilitation centers.
What Sets Us Apart
At Hartwood Animal Hospital, we pride ourselves on our commitment to exceptional care, compassion, and customer service. Our state-of-the-art facilities, combined with our experienced and dedicated team, ensure that your pets receive the best possible care. We take the time to listen to your concerns, educate you on your pet's health, and provide personalized care tailored to their unique needs.
Overall Experience
Most reviewers had a positive experience at Hartwood Animal Hospital, praising the staff's kindness, professionalism, and compassionate care. Many reviewers appreciated the cleanliness and coziness of the waiting area, as well as the convenience of the location.
Staff and Doctors
Many reviewers praised the staff, including Dr. Jewett, Dr. Walker, and Ashley, for their helpfulness, friendliness, and knowledge. Some reviewers mentioned that the staff treated their pets like their own, making them feel welcome and cared for.
Positive Experiences
Several reviewers shared positive experiences, such as successful surgeries, helpful advice, and prompt attention to their pets' needs. Some reviewers appreciated the hospital's willingness to accommodate their schedules and provide emergency care.
Negative Experiences
However, a few reviewers had negative experiences, citing condescending and unprofessional behavior from one of the veterinarians, as well as poor communication and scheduling issues. Some reviewers felt that the hospital was overpriced or that the staff was unwilling to accommodate their needs.
Concerns and Issues
Some reviewers expressed concerns about the hospital's pricing, particularly for basic visits or prescriptions. A few reviewers mentioned difficulties with scheduling or canceling appointments, as well as issues with the hospital's communication and billing practices.
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