It's the details that make the difference
Vigilant Restoration is a locally owned and operated restoration company proudly serving Myrtle Beach and the Grand Strand. At Vigilant Restoration, no job is too complicated for us to tackle with our water, fire, and mold restoration services. Regardless of the restoration services you are in need of, Vigilant Restoration is the preferred first responder by many local insurance providers.
Our Story
We started with an idea - to provide compassionate, caring service to those who face the unexpected. Vigilant Restoration is a small family-owned business, working and living in the communities we serve. We pride ourselves on being able to provide a needed service with compassion, understanding, and guidance to our neighbors during their time of need.
Our Services
At Vigilant Restoration, we provide a wide range of services to help you recover from disasters such as water damage, fire damage, mold remediation, sewage cleanup, bio-hazard cleanup, and general construction services. We utilize the latest restorative equipment and methodology to ensure that we provide fast and quality service. Our practiced staff will be at your doorstep to restore your property after disaster strikes. We are a preferred first responder for many major insurance providers, and we pride ourselves on the relationships we have built over the years working with insurance adjusters and agencies.
Our Mission
Our mission is to provide exceptional customer service, ensuring that our clients receive the highest level of care and support during their time of need. We understand that emergencies can be stressful and overwhelming, and we want to take away as much stress as possible. We work with you, the insurance companies, and the subcontractors, from the beginning to the end, to ensure that your property is restored to its original state.
Why Choose Us
At Vigilant Restoration, it's the details that make the difference. We are a locally owned and operated company, and we take pride in our ability to provide personalized service to our clients. Our employees are extensively trained in restoration and must pass a background check, ensuring that you can trust us to handle your property. We provide 24/7 damage response support, enabling you to have peace of mind that the damage to your home or business will be handled efficiently.
Excellent Service and Professionalism
All reviewers praised Vigilant Restoration for their exceptional service, professionalism, and timely response to water damage and restoration needs. The company's team, including project managers, technicians, and office staff, were consistently described as friendly, courteous, patient, and knowledgeable.
Efficient Communication and Project Management
Reviewers appreciated the company's efficient communication, regular updates, and project management. Project managers like Ross, Scot, and Jeremy ensured that clients were informed throughout the process, provided timely updates, and addressed concerns promptly.
Quality of Work and Attention to Detail
The quality of work and attention to detail were highlighted by several reviewers. The company's technicians, such as Maria, John, and Juan, were praised for their thoroughness, professionalism, and ability to address complex issues.
Timely Response and Emergency Services
Multiple reviewers praised Vigilant Restoration's timely response to emergency situations, such as hurricanes and water damage. The company's ability to respond quickly and mitigate further damage was crucial in minimizing losses.
Trust, Confidence, and Recommendations
Many reviewers expressed their trust and confidence in Vigilant Restoration, recommending the company to others. They appreciated the company's honesty, transparency, and commitment to providing excellent service.
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