Trust Us to Manage Every Aspect of Your Pool
At Octopus Pool Service & Repair, we are a family-owned and operated business dedicated to providing top-notch pool maintenance, repair, and installation services to residential, commercial, and community swimming pools in Mesa, Arizona, and surrounding areas. Our team of experienced professionals has been serving the East Valley for over 17 years, and we take pride in our commitment to delivering exceptional service, quality, and reliability.
Our Story
As a certified pool operator with all required licenses, we have built a reputation for providing reliable, trustworthy, and timely pool services. We understand the importance of maintaining a clean, safe, and healthy pool environment, and that's why we offer a comprehensive range of services, from routine maintenance and repairs to equipment installations and technical support. Our team is dedicated to providing personalized attention to each client, and we strive to build long-lasting relationships with our customers.
Our Services
We offer a wide range of pool services, including:
- Pool Cleaning: Our team of experienced pool cleaners will keep your pool sparkling, clear of debris, and safe for swimmers of all ages.
- Maintenance & Repairs: We provide routine maintenance and repair services to keep your pool equipment in top condition, including pump maintenance, repair, and installation, as well as heater and timer installations.
- Installations: We install new pool equipment, including pumps, heaters, timers, and plumbing components, ensuring that your pool is functioning efficiently and effectively.
Why Choose Us
At Octopus Pool Service & Repair, we stand out from the competition due to our:
- Family-owned and operated business model, ensuring personalized attention and commitment to excellence
- 17+ years of experience serving the East Valley community
- Certified pool operator with all required licenses
- Commitment to staying up-to-date with the latest technologies and regulations in pool service, repair, and maintenance
- Excellent customer reviews and testimonials, speaking to our dedication to providing exceptional service
Mission Statement
At Octopus Pool Service & Repair, our mission is to provide top-quality pool services, unmatched customer service, and a commitment to building long-term relationships with our clients. We strive to be the go-to pool service provider in Mesa, Arizona, and beyond.
Octopus Pool Service Reviews
Positive Reviews
The majority of reviewers praised Octopus Pool Service for their exceptional customer service, professionalism, and quality of work. Reviewers highlighted the company's responsiveness, communication, and flexibility in scheduling and performing pool services. Many reviewers mentioned the owner, Dustin, and other staff members, such as Hailey, Mike, and Kali, for their kindness, professionalism, and attention to detail.
Negative Reviews
A few reviewers expressed dissatisfaction with the company's services, citing issues with communication, missed appointments, and poor work quality. Some reviewers experienced problems with their pool maintenance, including neglected pool cleaning, flooding, and equipment damage. A few reviewers also mentioned poor customer service, including unmet deadlines and unprofessional behavior from the owner.
Areas of Improvement
Based on the reviews, areas for improvement include:
- Communication: Some reviewers experienced poor communication, including missed calls, unreturned emails, and unmet deadlines.
- Reliability: A few reviewers mentioned that the company failed to show up for scheduled appointments or did not complete the work as promised.
- Work Quality: Some reviewers were not satisfied with the quality of work, including pool cleaning and equipment maintenance.
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