Business Details
17 Years
experience
Emergency
services
Your Trusted NYC Pet Care Specialists
Founded in 2009 by Kira and Paulo Rocha, NY Tails combines over 15 years of professional dog experience with a family-oriented approach to pet care. Our team of dedicated dog walkers and caregivers provides personalized services including dog walking, daycare, boarding, and pet sitting across New York City. We prioritize transparency, offering real-time updates through our online booking system and maintaining constant communication with clients.Our commitment to quality is reflected in our rigorous staff training, small group walks (max 4 dogs), and flexible scheduling to accommodate busy urban lifestyles. We extend our passion for animals through community initiatives like the Dogs of UES Facebook group and 1% profit donations to animal shelters in Kazakhstan and Brazil. With a focus on safety, reliability, and exceptional care, we treat every pet as a cherished family member.
Services
Dog Walking
Puppy Care
Daycare
Boarding
Pet Sitting
Cat Visits
Details
- Year established: 2009
Highlights and features
- We offer 15+ years of professional dog care experience from our founders.
- Our team provides real-time updates through an easy-to-use online booking system.
- We maintain small group walks with a maximum of 4 dogs per session.
- Our caregivers receive extensive training in dog behavior and safety protocols.
- We guarantee 24/7 availability including holidays, early mornings, and late nights.
What people say
Reliable and dog loving
Easy scheduling
Affordable rates
Great with puppies
Excellent communication
Services
Dog Walking
We provide customized dog walking services in NYC with group walks (max 4 dogs) and private options. Our trained walkers accommodate all schedules including early mornings, nights, weekends, and holidays. Each walk includes personalized attention, safety protocols, and post-walk updates for pet owners.
Puppy Care
Our puppy care program includes scheduled relief walks, socialization training, and in-home care. We help establish routines aligned with veterinary recommendations while providing affectionate attention. Services adapt as puppies grow, transitioning from frequent short walks to longer exercise sessions.
Daycare
Our NYC daycare facilities offer structured play environments with size/temperament-based groupings. Certified staff supervise up to 50 dogs daily in spacious indoor/outdoor areas. We maintain strict safety standards including vaccination requirements and behavioral assessments for all participating pets.
Boarding
Our home-based boarding provides individualized care with 24-hour supervision. Pets enjoy playtime, comfortable sleeping areas, and scheduled meals in a secure environment. We accommodate special dietary needs and medication requirements while maintaining regular communication with owners.
Cat Visits
We offer professional cat care services including daily visits for feeding, litter maintenance, and companionship. Our caregivers provide personalized attention with flexible scheduling options. Services include playtime, grooming, and special care for multiple-cat households.
People
Kira Rocha
Co-Founder
Co-founder with lifelong experience from family dog breeding background. Manages scheduling and client communications while developing technology solutions to improve service delivery. Active in pet community initiatives including rescue support programs.
Paulo Rocha
Co-Founder
Co-founder with 15+ years professional dog experience. Oversees dog behavior training for staff and provides puppy routine guidance to clients. Former dog trainer with expertise in canine socialization and behavioral development.
Ana
Dog Walker
Experienced dog walker with background in animal care since childhood. Specializes in building strong bonds with pets through personalized attention. Fluent in multiple languages with diverse experience in pet handling and behavioral observation.
Brian
Dog Walker
Veteran dog walker with photography background. Focuses on developing trust with each dog through consistent care routines. Active in local rescue organizations and fosters dogs in personal time to support animal welfare.
Camila
Dog Walker
Passionate dog walker with Ecuadorian upbringing that fostered early pet care experience. Combines digital marketing skills with pet care expertise. Known for creating joyful experiences through enthusiastic daily interactions with pets.
Questions
What services does NY Tails offer?
We provide dog walking, puppy care, daycare, boarding, pet sitting, and cat visits across NYC with flexible scheduling options.
How do I schedule services?
Use our online booking system at dotimely.com for real-time scheduling with 24/7 support for urgent requests.
Are your dog walkers trained?
All staff complete extensive training in dog behavior, safety protocols, and emergency procedures before client assignments.
What are your cancellation policies?
Cancel by 10pm night before for most services to avoid fees. Full charges apply for last-minute cancellations within 2 hours of scheduled time.
Do you care for cats too?
Yes, we offer specialized cat visits including feeding, litter maintenance, and companionship with experienced caregivers.
Are you open on holidays?
We provide 24/7 service year-round including holidays with additional fees for holiday periods.
