Transforming Lives, One Smile at a Time
At New Era Plumbing, we pride ourselves on being the premier plumbing service provider in Birmingham, AL, and surrounding areas. With over 50 years of combined experience, our team of expert technicians has been serving residential and commercial customers with top-notch plumbing solutions. Our commitment to exceptional service, quality workmanship, and customer satisfaction has earned us a stellar reputation in the community.
Our Story
As a family-owned and operated business, we understand the importance of building trust with our customers. That's why we guarantee both our work and our products. We want you to be happy with our services and continue to choose us for all your plumbing needs. With our transparent pricing, you'll always know what to expect. Our technicians are trusted, experienced, and skilled professionals who will diagnose and repair your plumbing issues promptly and efficiently.
Our Services
We offer a comprehensive range of plumbing services to cater to the unique needs of our residential and commercial customers. Our residential services include drain and sewer repairs, toilet installations, leak detection, and more. For our commercial clients, we provide large-scale installations, pipe repairs, and maintenance services. Whether you're dealing with a clogged drain, leaky faucet, or complex plumbing issue, we have the expertise and resources to get the job done right.
Our Promise
At New Era Plumbing, we're dedicated to providing exceptional service, every time. We're committed to being responsive, prompt, and professional in all our interactions. We understand that plumbing emergencies can be stressful, which is why we offer 24/7 emergency services to ensure you get the help you need, when you need it. Our goal is to build long-term relationships with our customers, and we strive to exceed your expectations with every interaction.
Overall Experience
The reviews highlight the professionalism, timeliness, and expertise of New Era Plumbing. Many customers praised the company's transparent pricing, sense of urgency, and fair pricing. The plumbers were described as friendly, courteous, and knowledgeable.
Timeliness and Responsiveness
Several customers mentioned the company's quick response time, with some receiving same-day service. The plumbers arrived on time, worked efficiently, and completed the tasks quickly.
Professionalism and Expertise
The reviews emphasized the professionalism and expertise of the plumbers at New Era Plumbing. The company's ability to handle complex tasks, such as finding a septic tank, was particularly impressive.
Customer Service
The company's customer service was highly praised, with many customers expressing appreciation for the friendly and courteous communication.
Negatives
A few customers expressed disappointment with the company's handling of follow-up issues and warranty claims. One customer felt that the company was not thorough in their inspection and did not want to treat the issue as a "warranty call."
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