Driving Excellence, One Customer at a Time
A Legacy of Quality and Customer Service
Russell & Smith Mazda has proudly served the Houston community for over 40 years, building a reputation for exceptional customer service, competitive pricing, and a vast selection of new and pre-owned Mazda vehicles. We are dedicated to providing our customers with a seamless and enjoyable automotive experience from browsing our inventory to financing options and beyond.
Our Guiding Principles
Our core values guide us in everything we do:
- Integrity: We uphold the highest ethical standards in all our interactions.
- Customer Focus: We prioritize your needs and desires, offering personalized attention and recommendations.
- Transparency: We communicate clearly and honestly, explaining all aspects of buying, financing, and servicing a vehicle.
- Community Involvement: We actively support local organizations and initiatives.
Wide Range of Services
From purchasing your next vehicle to ensuring its longevity through service and repairs, Russell & Smith Mazda offers a comprehensive range of services:
New & Pre-Owned Vehicles
- Vast selection of new Mazda models, including the popular CX-5 and CX-90.
- Wide variety of certified pre-owned and used vehicles.
- Competitive financing options and trade-in programs.
Service & Repair
- State-of-the-art service center with experienced technicians.
- Comprehensive maintenance plans and repairs.
- Genuine Mazda parts and accessories.
Additional Offerings
- Finance and leasing options tailored to your needs.
- Detailed vehicle history reports.
- Competitive pricing on accessories and repairs.
Meeting Your Needs
We understand your unique needs and preferences. Our friendly and knowledgeable staff will be happy to:
- Assist you in finding the perfect vehicle for your lifestyle and budget.
- Explain financing and leasing options in clear and concise terms.
- Answer any questions you have about service and repairs.
More than just selling cars, we build relationships. At Russell & Smith Mazda, we are committed to providing an exceptional customer experience and exceeding your expectations.
Overall Experience
The majority of customers had a positive experience at Russell & Smith Mazda, with many praising the dealership's staff for being friendly, helpful, and knowledgeable. Several reviewers mentioned that the sales team, including Manuel, Tyler, and Lorenzo, went above and beyond to ensure a smooth and hassle-free experience.
Pricing and Transparency
One reviewer had a negative experience due to deceptive pricing practices. They claimed that the dealership added hidden fees, including a $899 fee for a certified pre-owned (CPO) vehicle, which was not disclosed upfront. This led to a breakdown in trust and a failure to come to an agreement on the price.
Staff Performance
The sales team at Russell & Smith Mazda received high praise for their performance. Reviewers highlighted the excellent customer service, friendliness, and knowledge of the sales team, including Manuel, Tyler, Lorenzo, and Nathan. They were proactive, responsive, and went the extra mile to ensure customer satisfaction.
Vehicle Quality and Selection
Customers were generally satisfied with the quality and selection of vehicles available at the dealership. One reviewer mentioned that the car they purchased was working as expected, with no problems encountered.
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