Experience the Art of Fine Jewelry with Unparalleled Service
At Kimball's Jewelers, we are dedicated to providing our customers with an unparalleled luxury jewelry shopping experience. With a rich history and a passion for creating beautiful things, we strive to deliver exceptional service, personalized attention, and a wide range of exquisite jewelry pieces from renowned brands.
Our Story
Since our humble beginnings, we have been committed to building long-lasting relationships with our customers, and we take pride in being part of the most special moments in their lives. Our team of experienced jewelry professionals is dedicated to providing personalized attention, expert knowledge, and a one-of-a-kind shopping experience that exceeds our customers' expectations.
Our Services
At Kimball's Jewelers, we offer a comprehensive range of services designed to cater to our customers' unique needs and desires. From custom jewelry design to repair, cleaning, and maintenance, we utilize cutting-edge technology, including 3-D printing and laser engraving capabilities, to ensure that our customers receive exceptional quality and craftsmanship.
Our services include:
- Custom Jewelry Design
- Jewelry Repair / Cleaning / Maintenance
- 3-D Printing Technology
- Laser Engraving Capabilities
- American Gem Society Appraisals
- Trade In / Trade Up
- Warranties
- Personal Concierge
- Personal Shopping Experience
- Customer Education
- Diamonds Glossary
- Gemological Institute of America
- American Gem Society
Our Expertise
With years of experience and extensive knowledge in the jewelry industry, our team is dedicated to providing expert advice, guidance, and support to our customers. We take pride in our expertise and strive to stay up-to-date with the latest trends, techniques, and technologies to ensure that our customers receive the best possible service.
Why Choose Kimball's Jewelers?
At Kimball's Jewelers, we are committed to providing an exceptional shopping experience, tailored to our customers' unique needs and desires. With a wide range of services, a vast selection of luxury jewelry pieces, and a team of experienced professionals, we strive to make every visit unforgettable.
Positive Experiences
- Friendly and professional staff, specifically Jordan Shuler, Nicole, Bo, and Raphael, provided excellent customer service.
- Staff were knowledgeable and helped customers find the perfect gifts or pieces of jewelry.
- Quick and efficient service, with some customers receiving their purchases quickly and in great condition.
Negative Experiences
- Poor customer service, with some customers feeling ignored or unwelcome in the store.
- Unprofessional behavior from some staff members, including Shannon and another unnamed salesperson.
- Miscommunication and lack of transparency regarding prices, guarantees, and services offered.
Common Complaints
- Lack of greeting or welcome upon entering the store
- Unhelpful or unknowledgeable sales staff
- High prices or unrealistic expectations
Praise for Specific Staff Members
- Jordan Shuler: praised for his professionalism and helpfulness
- Nicole: praised for her patience and expertise in helping customers find the perfect piece of jewelry
- Bo: praised for his excellent service and ability to deliver on promises
- Raphael: praised for his great experience and efficient service over the phone
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