Business Details
18 Years
experience
Expert European Auto Repair Services in Syracuse, NY
Since 2008, Upstate Imports has specialized in servicing European vehicles, combining technical expertise with a passion for automotive excellence. Our team of master mechanics brings decades of combined experience working on prestigious marques like Porsche, Mercedes-Benz, BMW, and Land Rover. We invest in cutting-edge diagnostic equipment updated weekly to ensure precise, efficient repairs. Our commitment extends beyond technical proficiency to personalized service, treating every customer like family while maintaining the craftsmanship that distinguishes European automobiles. With two locations in Central New York, we offer comprehensive solutions from routine maintenance to complex engine repairs, backed by a 99% satisfaction rating from our loyal clientele. 
Services
Brake Services
Engine Repair
Transmission Service
Electrical Systems
Steering Suspension
Heating Cooling
Vehicle Inspection
Oil Changes
Diagnostic Testing
Ceramic Coating
Details
- Year established: 2008
Highlights and features
- We specialize exclusively in European vehicles with 15+ years of local expertise
- Our master technicians use $60,000+ in advanced diagnostic equipment
- Factory-trained staff with experience from Swedish Auto and dealership backgrounds
- 99% customer satisfaction rating verified by third-party reviews
- Offering both scheduled maintenance and complex repairs under one roof
What people say
Perfect job
Thorough professionals
Excellent service
Fixed first time
Great communication
Services
Brake Services
Our comprehensive brake services include pad replacement, rotor resurfacing, and hydraulic system diagnostics. Using manufacturer-grade components, we ensure optimal stopping power and safety. Technicians perform thorough inspections to identify wear patterns and address issues before they become critical.
Engine Repair
From routine tune-ups to complete engine overhauls, we handle all internal combustion and performance modifications. Our specialists diagnose complex issues using advanced scan tools, addressing timing chains, cooling systems, and performance upgrades for European marques.
Transmission Service
We provide both automatic and manual transmission maintenance and repairs, including fluid exchanges, clutch replacements, and computerized diagnostics. Our technicians address shifting issues, leaks, and performance modifications for European vehicles.
Electrical Systems
Our experts troubleshoot and repair complex electrical systems, including ECU programming, sensor replacements, and wiring harness diagnostics. We use specialized tools to resolve intermittent faults and ensure proper operation of modern vehicle electronics.
Steering Suspension
We maintain and repair steering components, shock absorbers, and suspension systems. Services include alignment checks, bushing replacements, and performance suspension upgrades to maintain handling precision and ride comfort.
People
Jeff Thomas
Owner
With over two decades at Swedish Auto, Jeff brings deep European car expertise. He owns a high-performance BMW M5 and leads the team with integrity and technical excellence.
Logan Thomas
Technician
Following his father's footsteps, Logan specializes in BMW performance systems. He maintains a modified X3 M package vehicle while providing expert repair services.
Matt Palmisano
Service Manager
As Baldwinsville location manager, Matt coordinates repair operations while maintaining expertise in Land Rover systems and customer service protocols.
Tony Lesko
Service Advisor
Tony manages Syracuse operations with focus on client communication, ensuring clear explanations of repair needs and service timelines for European vehicle owners.
Rich Shanahan
Master Technician
Specializing in VW/Audi systems, Rich combines technical certification with practical experience maintaining modern German engineering standards across repair projects.
Questions
What European car brands do you service?
We service Porsche, Mercedes-Benz, BMW, Land Rover, Audi, Volkswagen, Volvo, Mini, Jaguar, Lotus, and other European marques.
Do you offer diagnostic services?
Yes, we use advanced diagnostic tools updated weekly for precise computerized engine and system analysis on all European vehicles.
Are your technicians certified?
Our team includes factory-trained technicians with decades of combined experience on European automotive systems and performance modifications.
What maintenance services do you recommend?
We recommend regular oil changes, brake inspections, transmission services, and factory scheduled maintenance tailored to your European vehicle's needs.
Do you provide shuttle service?
Yes, we offer complimentary shuttle service within five miles of our Baldwinsville and Syracuse locations during business hours.
Can you perform complex repairs?
Our specialists handle major engine rebuilds, transmission overhauls, and performance modifications for European vehicles with specialized equipment and expertise.
