Your One Stop Shop- For all Your Cars! About Naper Auto Works
A Family Tradition in Automotive Care
Naper Auto Works has been serving the Naperville community for over 45 years, building a reputation for integrity, expertise, and unwavering commitment to customer satisfaction. We are a family-owned and operated business dedicated to keeping your vehicle healthy and reliable.
Experienced Technicians, Exceptional Service
Our team of ASE-certified technicians are highly skilled and experienced, boasting extensive knowledge in all aspects of automotive repair and maintenance. They are passionate about delivering thorough diagnoses, efficient repairs, and honest communication every time.
Comprehensive Services, All Under One Roof
From routine oil changes to complex transmission repairs, Naper Auto Works is your one-stop shop for all your automotive needs. We offer:
- Preventative maintenance to keep your vehicle running smoothly and safely
- Diagnostic services to identify potential issues before they become major problems
- Comprehensive repairs covering all major mechanical systems, including engine repair, transmission repair, brakes, electrical work, and suspension services
- Comprehensive diagnostic services to identify and address electrical system problems
- Tire services including sales, installation, balancing, and rotation
- Towing and roadside assistance for your peace of mind
Honesty and Transparency
Our commitment to honesty and transparency is paramount. We provide clear and concise explanations of any issue, estimate of repair costs, and recommendations before proceeding with any work. We also offer a 24-month/24,000-mile warranty on all repairs, and honor most extended warranties.
Dedicated to Our Community
Naper Auto Works takes pride in being an integral part of the Naperville community. We are actively involved in local events and initiatives, and are committed to providing support for various organizations.
Choose Naper Auto Works for
- Personalized attention and exceptional customer service
- Expertise and experience backed by generations
- Comprehensive and transparent repairs
- Trustworthy and reliable partner for all your automotive needs.
Experience the Naper Auto Works Difference Today!
Overall Experience
Most customers had a positive experience with Naper Auto Works, praising the shop's professionalism, honesty, and excellent customer service. Many reviewers appreciated the detailed reports and estimates provided by the shop, which helped them understand the necessary repairs. The shop's ability to explain complex issues in a clear and concise manner was also frequently mentioned.
Positive Comments
- Friendly and knowledgeable staff
- Detailed reports and estimates
- Honest and transparent about repairs
- Excellent customer service
- Professional and courteous communication
Negative Comments
- Some customers felt that the shop was too expensive
- A few reviewers were unhappy with the lack of clear communication about costs and services
- One customer was disappointed with the shop's response to a issue with their vehicle
Rating Breakdown
- 5-star reviews: 24
- 4-star reviews: 2
- 3-star reviews: 2
- 1-star reviews: 3
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