"Fresh Start" - Rebuilding stronger and better than before
At 911 Restoration of Tampa, we are a team of dedicated professionals committed to providing top-notch restoration services to our fellow Floridians. Our company is founded on the principles of compassion, integrity, and excellence, and we strive to deliver exceptional customer service to our clients in Tampa and surrounding areas. With years of experience in the restoration industry, our team has developed a unique approach to property damage restoration, focusing on delivering a Fresh Start to our clients after a disaster.
Our Story
Our journey began with a simple yet powerful goal: to provide a beacon of hope to those affected by water, fire, mold, or natural disasters. We understand that experiencing property damage can be a traumatic and overwhelming experience, which is why we're committed to providing a comprehensive range of restoration services that cater to the unique needs of each client. From water damage restoration to fire damage restoration, sewage cleanup, mold remediation, and disaster restoration, our certified technicians are equipped to handle any type of property damage.
Our Services
At 911 Restoration of Tampa, we offer a wide range of property damage restoration services, including but not limited to:
- Water Damage Restoration
- Sewer Backup Cleanup
- Mold Removal
- Fire and Smoke Damage Restoration
- Disaster Restoration
- Sanitization Services
- Commercial Property Restoration
Our team is IICRC-certified, insured, and bonded, ensuring that our clients receive the highest level of expertise and professionalism. We collaborate with all insurance types and offer a free insurance consultation to clarify which services your provider covers before beginning the cleanup. Our staff will assist you with inventory and loss itemization, file a claim on your behalf, and directly bill your insurance provider.
Our Commitment
At 911 Restoration of Tampa, we're committed to providing a Fresh Start to our clients. We recognize that every disaster presents an opportunity to rebuild, stronger and better than before. Our team is dedicated to delivering exceptional customer service, open communication, and a comprehensive approach to property damage restoration. We'll keep you informed throughout the entire restoration process, assist with insurance-related queries, and restore your property to its pre-damaged state.
Overview of 911 Restoration Services
The reviews of 911 Restoration Services are overwhelmingly positive, with most customers praising the company's professionalism, responsiveness, and efficiency.
Positive Experiences
Many reviewers appreciated the prompt response times, with some even receiving same-day or next-day service. The technicians were consistently described as professional, courteous, and knowledgeable. Several customers mentioned that the company's representatives, such as Lucas, Fabien, and Jose, went above and beyond to address their concerns and provide excellent customer service.
Standout Features
- Quick response times and prompt service
- Professional and courteous technicians
- Efficient and effective Mold Remediation and Water Damage Restoration services
- Excellent customer service and communication
Negative Experiences
However, a few customers reported negative experiences with the company. One reviewer, Pavan C., mentioned that the tone of the technician changed after they received payment, and the customer service became rude. Another reviewer, Michelle Noland, reported that the technician tried to pressure her into starting the work without providing an estimate, and later became rude when she insisted on getting one.
Areas for Improvement
- Improve customer service and communication to avoid misunderstandings and conflicts
- Ensure consistent professionalism and courtesy from all technicians and representatives
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