Business Details
Your Trusted IT Services Partner in Milwaukee
Founded over three decades ago, River Run has established itself as a leading IT services provider in Milwaukee, Wisconsin. Our team of certified professionals delivers comprehensive technology solutions tailored to meet the unique needs of businesses across various industries. With a proven track record of supporting more than 300 managed clients, we combine advanced monitoring tools with strategic planning to ensure operational efficiency and security. Our EOS-driven processes continuously refine service delivery, while our private ownership model guarantees a stable, locally-focused partnership. We prioritize transparency, offering clients full visibility into their IT infrastructure and decision-making control.Backed by a dedicated team of experts, including seasoned vCIOs and technical leaders, we provide proactive maintenance, cybersecurity, cloud solutions, and virtual CIO services. Our commitment to client success is reflected in testimonials highlighting reliable support, cost-effective solutions, and exceptional responsiveness. By maintaining industry-standard security protocols and personalized service approaches, we help businesses eliminate downtime and achieve long-term technological growth.
Services
Managed IT
Security
Backup
Cloud Solutions
Virtual CIO
IT Help Desk
Cybersecurity
Data Protection
Highlights and features
- We offer over 30 years of experience supporting 300+ businesses with proven IT solutions.
- Our EOS-driven processes ensure continuous improvement in technology service delivery.
- We operate as a stable, locally-owned IT services provider in Milwaukee.
- Our team approach combines full-scale expertise with personalized business understanding.
- We maintain strict security protocols to enhance client network protection standards.
What people say
Affordable flat monthly fee
Highly professional
Outstanding experience
Knowledgeable and responsive
Trustworthy partner
Services
Managed IT
Our full-service technology management ensures systems remain reliable, secure, and aligned with business goals. Proactive monitoring prevents downtime while dedicated support teams maintain optimal performance. With 30+ years of experience, we provide comprehensive solutions tailored to each client's unique infrastructure requirements.
Cybersecurity
Comprehensive protection strategies defend against evolving threats while maintaining business continuity. Our security solutions include network monitoring, threat detection, and incident response protocols. Industry-standard protections help mitigate risks from both external threats and internal vulnerabilities within client environments.
Data Backup
Customized data protection strategies minimize risk and enable rapid recovery from incidents. We implement redundant storage systems across secure platforms to ensure business continuity. Regular testing verifies complete data integrity and recovery capabilities for critical business operations.
Cloud Services
Secure cloud platform integration ensures data accessibility while maintaining protection standards. We configure hybrid and full-cloud environments optimized for performance requirements. Continuous monitoring maintains system integrity across preferred cloud infrastructures for seamless business operations.
Virtual CIO
Executive-level technology planning aligns digital investments with long-term business objectives. Our vCIO services include infrastructure assessment, roadmap development, and budget planning. Expert guidance helps organizations make informed decisions about technology implementations and resource allocation.
People
Paul Riedl, Jr.
Chief Executive Officer
Paul leads River Run's strategic direction with over 30 years of IT services leadership. He ensures alignment between technology solutions and client business goals while maintaining operational excellence across all service delivery functions.
John Limbach
Chief Operating Officer
John oversees daily operations and service delivery standards. With extensive experience in IT management, he focuses on process optimization and maintaining the company's EOS-driven framework for continuous improvement in client service.
Jessica Smith
Executive Director of Sales
Jessica leads client acquisition efforts while maintaining relationships with existing accounts. Her team focuses on understanding business technology needs and matching them with appropriate solutions that drive operational efficiency.
Hector Encarnacion
Technical Services Leader
Hector manages technical implementation and support teams. He ensures timely resolution of client issues while maintaining technical excellence standards. His leadership focuses on proactive system maintenance and emergency response protocols.
Brandon Kwon
Controller
Brandon manages financial operations and budget planning. He ensures transparent pricing structures while maintaining fiscal responsibility across all client engagements. His expertise helps develop cost-effective technology solutions without compromising service quality.
Questions
Does the monthly service include hardware purchases?
No, monthly fees cover monitoring, maintenance, and support services. New equipment purchases are separate but we help clients find cost-effective solutions.
How can clients request technical assistance?
Contact us via phone (414) 261-6754, email, or online portal. We provide prompt responses and maintain clear communication channels for all support requests.
Will we maintain control over our IT systems?
Yes, clients retain full decision-making authority. We provide regular updates and IT asset catalogs while handling technical implementation according to client preferences.
Is network access by your team secure?
We follow strict security protocols using industry-standard protections. Our third-party oversight actually enhances security through specialized expertise and risk mitigation strategies.
Will we need immediate system upgrades?
Only necessary upgrades will be recommended. We conduct initial assessments to identify critical updates required for security and operational efficiency before implementing changes.
How much involvement is required from our team?
Clients set their involvement level. Options range from complete oversight with regular strategy sessions to fully managed services with periodic progress reviews.
