Transform Your Look, Transform Your Life
Susann's Custom Jewelers is a family-owned and operated business that has been providing exceptional jewelry services for generations. Our mission is to provide fine quality jewelry that will last for lifetimes to come. Jewelry is a legacy investment, and it's our mission to make sure your purchase will sparkle for generations to come.
Our Story
Education is crucial to providing the best experience for our customers. Our staff is comprised of two GIA Graduate Gemologists, GIA Accredited Jewelry Professionals, and an in-store bench jeweler. The connections that we have cultivated throughout our years of business have helped us establish strong relationships with our industry's most prominent vendors, which allows us to exceed the limitations of most jewelry stores. We know that you are a unique person, and we believe that your jewelry should be as well.
Meet Our Team
Our team consists of experienced professionals who are passionate about providing exceptional service and creating unique jewelry pieces that exceed our customers' expectations. Our team includes:
- Karla Bartel, Creative Director, who brings dreams to life with her innovative eye for design.
- Audie Bartel, Owner, and Graduate Gemologist, who has been working in the jewelry industry for decades and provides the highest quality jewelry to his customers.
- Colton Bartel, Graduate Gemologist, who has a talent for custom work and has received multiple awards for his custom designs.
- Morgan Bartel, Social Media and Marketing, who ensures that the personality of Susann's is obvious in all markets.
Services
At Susann's Custom Jewelers, we offer a range of services to cater to your jewelry needs. Our services include:
- Custom Design: We can restyle your current piece or create a new one from scratch. Our designers have won numerous awards for their designs, and we hold all of our products to the highest standard.
- Jewelry Repair: Our highly trained professionals can repair any type of jewelry, from simple sizing to complex repairs.
- Watch Repair: We can repair watches, including scratched crystals, watch band replacements, and movement repairs.
- Free Check & Clean: We offer a free checking and cleaning service to maintain the quality of your jewelry.
- Restringing: We can restring your stretched or broken strand of pearls or any other type of jewelry.
Why Choose Us
At Susann's Custom Jewelers, we are committed to providing exceptional service, unique jewelry pieces, and an unforgettable experience. Our team is dedicated to making sure that you are completely satisfied with your purchase. We believe that your jewelry should be as unique as you are, and we strive to provide the highest quality jewelry that will last for generations to come.
Excellent Customer Service and Quality Jewelry
The majority of reviewers praise the excellent customer service and quality jewelry provided by the family-owned business. Many reviewers appreciate the friendly and knowledgeable staff, who take the time to understand their needs and provide personalized attention. The jewelers are often praised for their expertise and ability to create custom pieces that exceed expectations.
Positive Experiences with Custom Jewelry
Several reviewers share their positive experiences with custom jewelry, including engagement rings and charm bracelets. They praise the designers for their creative ideas and attention to detail, resulting in unique and beautiful pieces.
Attention to Detail and Repairs
Some reviewers appreciate the attention to detail and quality of repairs done by the jewelers. They praise the staff for their willingness to work with customers to ensure their satisfaction.
Negative Experience with Owner
One reviewer had a negative experience with the owner, who lectured them on how to care for their jewelry and failed to repair their ring correctly. The reviewer felt belittled and unhappy with the service.
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