Business Details
Custom Jewelry Design & Repair Experts in Corpus Christi
Susann's Custom Jewelers is a family-owned and operated business dedicated to providing high-quality jewelry that endures across generations. Our team includes two GIA Graduate Gemologists, an Accredited Jewelry Professional, and a skilled bench jeweler, ensuring expert craftsmanship and industry knowledge. We prioritize customer education and maintain strong relationships with leading vendors to offer exceptional products and services. Our commitment to personalized design and repair solutions has established us as a trusted name in the jewelry industry. We specialize in creating unique, custom pieces that reflect individuality while maintaining rigorous quality standards.Our staff's extensive experience, including decades of industry involvement and formal gemological training, guarantees professional excellence. We offer comprehensive services including jewelry repair, appraisals, gemstone identification, and private shopping appointments. Our community-focused approach extends to charitable initiatives like the Courage Coins program, supporting local causes. We maintain transparency in all operations, from free jewelry cleanings to detailed repair consultations. With a legacy of awards and industry recognition, we continue to innovate while upholding traditional craftsmanship values.
Services
Custom Design
Jewelry Repair
Watch Repair
Gemstone Identification
Appraisals
Private Appointments
Jewelry Cleaning
Gemstone Ordering
Wish List Creation
Charitable Programs
Highlights and features
- Family-owned business with GIA-certified gemologists since 1978
- Award-winning custom jewelry design capabilities
- Free face-to-face repair consultations and quality guarantees
- Comprehensive gemstone identification and sourcing expertise
- Community-focused charitable initiatives with measurable impact
Associations and certifications
- Gemological Institute of America (GIA)
What people say
Great staff
Beautiful selection
Treat you like family
Best customer service
Quality products
Services
Custom Design
Our award-winning designers create unique jewelry pieces tailored to individual preferences. Using advanced techniques and quality materials, we transform concepts into reality through collaborative consultations. Clients receive personalized attention from concept development to final production, ensuring each creation meets exact specifications while maintaining structural integrity and aesthetic appeal.
Jewelry Repair
We offer comprehensive repair services using state-of-the-art equipment including laser welders for precision work. Our experts handle everything from simple resizing to complex restoration projects, maintaining original craftsmanship while ensuring durability. Each repair undergoes thorough evaluation and client consultation before commencement to guarantee satisfaction with the restoration process.
Gemstone Identification
Our GIA-certified gemologists provide accurate identification of natural, synthetic, and treated gemstones. Using specialized equipment and expertise, we determine stone composition, origin, and quality characteristics. Clients receive detailed explanations of their jewelry's components, including authentication verification and valuation assistance for insurance or resale purposes.
Private Appointments
We offer personalized shopping experiences with dedicated time for special occasions like proposals. Our private appointments include customized case setups, champagne service, and tailored consultations. This service ensures undivided attention for important jewelry decisions, with options for creating memorable proposal scenarios within our store environment.
Gemstone Ordering
We source rare and specialty gemstones through our global industry connections. Our ordering service includes matching pairs for earrings or unique collector's pieces from specific locations worldwide. Clients receive guidance on stone selection criteria and quality assessment while benefiting from our established vendor relationships to secure hard-to-find gemstones for custom creations.
People
Karla Bartel
Creative Director
Karla leads Susann's creative vision with innovative design expertise and award-winning window displays. She collaborates with gemologists to curate exceptional jewelry collections while maintaining the store's distinctive personality through social media and marketing initiatives.
Audie Bartel
Graduate Gemologist
Audie brings over four decades of jewelry industry experience to Susann's. As a GIA Graduate Gemologist since 1978, he ensures quality control and provides expert guidance on jewelry selection. His geological background enhances his ability to evaluate gemstone quality and authenticity.
Colton Bartel
Graduate Gemologist
Colton combines formal gemological training with custom design expertise. A 2007 GIA graduate, he specializes in transforming client concepts into award-winning jewelry pieces. His industry experience includes both technical craftsmanship and customer service excellence.
Morgan Bartel
Social Media Director
Morgan manages Susann's digital presence as an Accredited Jewelry Professional from GIA. She maintains consistent brand messaging across platforms while creating engaging online content. Her marketing strategies enhance customer interaction and showcase the store's unique offerings.
Questions
What jewelry repair services do you offer?
We handle all jewelry repairs including sizing, broken chains, and damaged settings using laser welding technology. Our experts evaluate each piece before work begins to ensure quality restoration.
Do you provide jewelry appraisals?
Yes, we offer professional jewelry appraisals for insurance purposes. Our GIA-certified gemologists document detailed specifications to create legally recognized valuation reports.
Can you identify unknown gemstones?
Our gemologists can identify natural, synthetic, and treated gemstones using specialized equipment. We provide detailed analysis of composition, origin, and quality characteristics during consultation.
Do you offer custom jewelry design?
Yes, our award-winning designers create custom pieces through collaborative consultations. We offer free initial design consultations to discuss concepts, materials, and production timelines.
What payment methods are accepted?
We accept major credit cards, cash, and checks for most purchases. Special payment arrangements may be available for custom orders with prior approval.
Are financing options available?
We offer layaway plans for select purchases. A 50% deposit is required for custom gemstone orders with flexible payment schedules for remaining balances.
Videos
