Business Details
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Expert Property Management Services in Phoenix
Rentals America was founded to address the demand for high-quality property management services through a unique approach centered on hospitality and trust. Our team delivers exceptional service to property owners and residents, combining decades of industry experience with a commitment to innovation. We prioritize transparent communication, rigorous tenant screening, and proactive maintenance to protect investments.Our community initiatives, including partnerships with Feeding America and ClimeCo, reflect our dedication to social responsibility. With a focus on continuous improvement, we leverage technology and eco-conscious practices to streamline operations while maintaining personalized service tailored to each client's needs.
Services
Property Management
Tenant Screening
Maintenance Coordination
Rental Analysis
Marketing Services
Highlights and features
- We offer a 90-day money-back guarantee on management fees.
- Our tenant placement guarantee ensures free replacement if tenants breach leases.
- We provide 24/7 maintenance support with pre-screened vendors.
- Our team has over 60 years of combined property management experience.
- We handle evictions at no cost to clients through our legal protection guarantee.
What people say
Professional, efficient, reliable
Peace of mind for out-of-state owners
Great tenant placement
Prompt maintenance response
Transparent communication
Services
Property Management
We provide comprehensive property management for residential investments including single-family homes, condos, and apartments. Our services cover financial reporting, lease administration, and vendor coordination. Clients receive monthly statements and online portal access for complete transparency and control over their assets.
Tenant Screening
Our screening process includes credit analysis, criminal background checks, employment verification, and rental history evaluation. This thorough approach ensures qualified tenants who will maintain properties responsibly and pay rent consistently, minimizing risks for property owners.
Maintenance Coordination
We handle all maintenance requests 24/7 through pre-approved vendors while maintaining strict cost controls. Routine inspections ensure property condition preservation, and owners receive detailed repair documentation with no markup on service invoices.
Rental Analysis
Our market analysis determines optimal rental pricing using current market data and comparable listings. This service maximizes returns while ensuring properties rent quickly through strategic pricing recommendations tailored to each property's unique characteristics.
Marketing Services
Properties receive multi-channel exposure through Zillow, Trulia, Apartments.com, and MLS listings with professional photography. We offer flexible showing schedules and self-guided tour technology to accommodate prospective tenants' availability and accelerate lease placements.
People
Joan Gordon
Director of Property Management
With over 20 years in property management, Joan oversees all operations ensuring client satisfaction through efficient service delivery and team leadership.
Stephanie Penrod
Asst. Director of Property Management
Stephanie manages property portfolios with expertise in tenant relations and operational efficiency, ensuring smooth day-to-day management for property owners.
Monica Charbeneau
Asst. Director of Property Management
Monica specializes in lease compliance and vendor management, maintaining high standards for property maintenance and tenant satisfaction across her portfolio.
Lorrie Baker
Business Development Manager
Lorrie focuses on expanding client relationships while maintaining deep knowledge of local market trends to optimize property performance.
Jenn Crook
Lead Office Administrator
Jenn coordinates administrative operations ensuring seamless communication between property managers, owners, and tenants for efficient service delivery.
Questions
What is the property management fee?
Our monthly management fee is $99, which includes routine inspections, financial reporting, and 24/7 maintenance support.
How does tenant screening work?
We conduct credit checks, criminal background checks, income verification, and rental history assessments to ensure qualified tenants for your property.
Do you handle maintenance emergencies?
Yes, our team provides 24/7 emergency maintenance support and coordinates urgent repairs through pre-vetted service providers.
What marketing channels do you use?
We advertise on Zillow, Trulia, Apartments.com, and MLS with professional photography and self-guided tour options for maximum exposure.
Are there any guarantees included?
We offer a 90-day money-back guarantee, tenant placement guarantee, and cover eviction legal fees through our protection program.
How do owners access property information?
Clients use our online portal for lease documents, financial statements, and real-time updates about their property's status and maintenance.
