Trust us to keep your ride running smoothly!
At Neal's Garage, we're more than just a auto repair shop - we're your trusted partner for all things car care. Since 1950, we've been serving Durham, NC and surrounding areas with a commitment to excellence, honesty, and exceptional customer service. Our story began over 70 years ago, and we're proud to have blossomed into one of Durham's premier destinations for car maintenance and repair.
Our Philosophy
We believe that the secret to our lasting success is simple: we treat our customers like family. This approach has earned us a host of glowing testimonials from those who've experienced our service firsthand. As a comprehensive auto repair shop, we've been the go-to choice for generations of customers. From oil changes to brake repairs, and everything in between - if your vehicle has an issue, whether it's at the front bumper or the rear exhaust, we've got you covered. Trust us to keep your ride running smoothly!
Our Services
We offer a wide range of services to keep your vehicle in top condition. From routine maintenance to complex repairs, our team of ASE-certified mechanics is equipped to handle it all. Some of our services include:
- Tire repair and service, including wheel alignment, tire rotation, and nitrogen tire fill-up
- Car repairs, including brake repair, fluid flush, and new car maintenance
- Car diagnostics, including check engine light diagnosis and car maintenance services
- Fleet management and 24-hour towing services
- Hybrid service and repair, as well as service for import and domestic brands
Our Guarantee
We're committed to providing you with the best possible service, every time. That's why we offer a 100% satisfaction guarantee. If you're not completely happy with our work, we'll do everything in our power to make it right.
What Sets Us Apart
At Neal's Garage, we're dedicated to being the best in the business. Our team of ASE-certified mechanics has the expertise and experience to tackle even the toughest repairs. We use only the highest-quality parts and materials, and our state-of-the-art equipment ensures accuracy and efficiency. We're also proud to be a environmentally friendly shop, doing our part to reduce our carbon footprint.
Overview of Reviews
Neal's Garage has received overwhelmingly positive reviews from customers, with most reviewers praising the garage's professionalism, honesty, and fair prices.
Positive Reviews
The majority of reviewers have expressed their satisfaction with the garage's services, highlighting the staff's friendliness, professionalism, and expertise. Many customers have praised the garage's honesty, stating that they feel confident in the services provided and that they are not overcharged. The garage's communicative approach, willingness to explain repairs, and prompt service have also been praised.
Negative Reviews
A few reviewers have expressed dissatisfaction with their experiences, citing issues such as overcharging, poor customer service, and inconsistent estimates. One reviewer was put off by the garage's response to the COVID-19 pandemic, stating that the staff did not follow mask mandates.
Mixed Reviews
A few reviewers have provided mixed reviews, expressing satisfaction with some aspects of the garage's services while criticizing others. For example, one reviewer was pleased with the garage's oil change service but questioned the accuracy of the diagnosis for an AC repair.
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