Restoring your property to "Like it never even happened."
At SERVPRO of Marietta West, we are dedicated to providing top-notch restoration and cleaning services to residential and commercial properties in Marietta, GA, and surrounding areas. Our team of highly trained technicians is equipped with the knowledge and equipment to handle any size disaster, from water and fire damage to mold remediation and storm damage cleanup. With our 24/7 emergency service, you can rely on us to respond quickly and efficiently to minimize damage and restore your property to its preloss condition.
Our Services
We offer a wide range of services to cater to the unique needs of our customers. Our residential services include water damage restoration, fire damage restoration, mold remediation, storm damage restoration, and various cleaning services. For commercial properties, we provide commercial water damage restoration, commercial fire damage restoration, commercial mold remediation, and commercial cleaning services.
Our Mission
Our mission is to provide quality service, exceeding customer expectations, and to establish a reputation as the premier restoration company in Marietta, GA. We strive to build trust with our customers by providing honest, efficient, and professional services.
Our Team
Our team is comprised of highly trained technicians who undergo rigorous training both on-the-job and through SERVPRO's Corporate Training Facility. Our technicians are well-equipped to handle any size disaster and are dedicated to providing quality service to our customers.
Our Values
At SERVPRO of Marietta West, we value our customers and strive to provide exceptional service to each and every one. We are committed to being faster to any size disaster, having the resources and expertise to handle any job, and providing advanced technology to minimize damage and restore properties quickly.
Servpro Reviews Summary
Overview
Servpro, a restoration company, has received both positive and negative reviews from customers. The majority of customers have given five-star ratings, praising the company's prompt response, professionalism, and attention to detail. However, some customers have expressed dissatisfaction with the company's services, citing issues with pricing, communication, and work quality.
Positive Feedback
Many customers have praised Servpro's prompt response to emergencies, professionalism, and attention to detail. Customers have appreciated the company's ability to handle complex restoration projects, including water damage cleanup, mold inspection, and reconstruction. Specific employees, such as Ken McDonald, Dustin Williams, and Carl Sylvester, have been praised for their exceptional service, communication, and expertise.
Negative Feedback
Some customers have expressed dissatisfaction with Servpro's pricing, citing high costs for services such as water extraction and demolition. A few customers have reported issues with communication, feeling that the company was not transparent about the restoration process or did not adequately address their concerns. Additionally, some customers have reported issues with the quality of work, citing incomplete or poorly executed repairs.
Common Themes
- Prompt response to emergencies
- Professionalism and expertise of employees
- Attention to detail in restoration projects
- Dissatisfaction with pricing and communication
- Issues with quality of work in some cases
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