Business Details
10 Years
experience
Your Trusted Property Management Partner in Portland, OR
SYLO Property Management is a full-service boutique property management firm founded in 2016 in Portland, Oregon. Our 20-member team delivers personalized service to property owners and residents while leveraging technology to enhance tenant experiences and maximize asset value. We specialize in multifamily residential, commercial, and industrial property management, with expertise in lease-up, acquisition, market analysis, and value-add strategies. Our team combines decades of local real estate experience with innovative approaches to property operations, maintaining a 900+ unit residential portfolio and managing over 1.2 million square feet of commercial/industrial space.We prioritize transparency, reliability, and community impact through our 'Do Good' mission, offering services like resident referral incentives, preferred employer programs, and doorstep recycling. Our leadership team brings cumulative expertise from diverse backgrounds in real estate, construction, and property operations across Oregon and the Pacific Northwest.
Services
Property Management
Lease-Up Services
Market Analysis
Value-Add Strategies
Commercial Management
Residential Management
Consulting Services
Tenant Screening
Revenue Management
Facilities Maintenance
Details
- Year established: 2016
Highlights and features
- We offer 20+ combined years of local Portland real estate expertise.
- Our technology-driven platforms optimize property performance and tenant experiences.
- We manage 900+ residential units and 1.2 million+ commercial square feet.
- Our 'Do Good' mission prioritizes community impact and ethical practices.
- We provide personalized service with a 14-day move-in guarantee.
What people say
Responsive management
Immaculate building
Proactive maintenance
Helpful staff
Prompt repairs
Services
Property Management
Our comprehensive property management services cover residential, commercial, and industrial assets. We handle day-to-day operations, tenant relations, and financial reporting while implementing value-add strategies to maximize returns. Our technology-driven approach ensures efficient operations across 900+ units and 1.2 million+ commercial square feet.
Lease-Up Services
We specialize in successful lease-up campaigns for new developments. Our proven strategies combine digital marketing with local market knowledge to achieve rapid occupancy. This includes pricing optimization, targeted outreach, and streamlined application processes that delivered 100% occupancy for multiple projects.
Value-Add Strategies
Our team identifies and implements improvements to increase property value. This includes physical upgrades, operational efficiencies, and market positioning adjustments. We analyze current performance against market benchmarks to develop customized plans that enhance both tenant satisfaction and investment returns.
Market Analysis
We provide data-driven market analysis to inform investment decisions. Our reports cover local trends, competitive positioning, and rental rate forecasting. This expertise helps clients understand their property's performance relative to market conditions and identify growth opportunities.
Commercial Management
Our commercial property management covers 200,000+ square feet of office/retail space and 1 million+ industrial square feet. We handle tenant relations, lease administration, and facility maintenance while implementing strategies to maintain high occupancy rates and attract quality tenants.
People
Kriste Gannon
Director
With 20 years of Oregon property management experience, Kriste leads SYLO's team. She specializes in lease-ups, acquisitions, and value-add projects while maintaining the company's 'Do Good' mission. Her leadership focuses on boutique service quality and stakeholder satisfaction.
Hayden Davission
Accounting Manager
A Linfield College finance graduate, Hayden manages SYLO's accounting operations. With real estate experience in both residential and commercial sectors, he coordinates cross-departmental efforts while emphasizing attitude and action control principles in his work.
Joy Pope
Property Manager
Recognized with multiple Multifamily NW Ace Awards, Joy brings expertise in class A multifamily lease-ups and value-added projects. Her leadership combines strong work ethic with a fun approach to property management, delivering results for clients and residents.
Rob Moen
Director of Facilities and Safety
With 30 years of operations experience, Rob manages facilities and safety programs. His global perspective from 20+ countries informs adaptable solutions for property management challenges while emphasizing collaborative team culture and community service.
Erica Villareal
Multifamily Operations Manager
A former Property Manager of the Year, Erica applies her Pacific Northwest expertise to multifamily operations. She combines the 'Do Good' philosophy with problem-solving focus, emphasizing solutions over temporary decisions while maintaining strong resident relationships.
Questions
What types of properties do you manage?
We manage residential (conventional and student housing), commercial (office/retail), and industrial properties across Oregon, including 900+ units and 1.2 million+ square feet of commercial/industrial space.
Do you offer referral incentives for residents?
Yes, we provide a $350 account credit for successful resident referrals in 10+ unit and multi-family properties when the prospect mentions the current resident's name during their tour.
What special programs do you offer tenants?
We offer waived application fees for heroes (police, firefighters, teachers, healthcare providers, military) and preferred employers (Adidas, Amazon, Daimler, Nike, Under Armour) through our Heroes and Preferred Employer programs.
How do you handle maintenance requests?
Our team provides prompt maintenance response with minor repairs typically completed within one day. Residents can submit requests through our online platform for efficient tracking and resolution.
What is your 14-day move-in guarantee?
If your new SYLO apartment doesn't meet expectations within 14 days, we offer either a transfer to another unit (with normal requirements) or lease termination without charge (with some restrictions).
Do you provide move-in assistance?
Yes, we offer resident and pet move-in gifts, package delivery assistance during absences, and special occasion celebrations with gift cards to help residents settle into their new homes.
