Protecting You, Your Family, and Your Business, One Policy at a Time.
At Chris Spivey State Farm Insurance, we pride ourselves on being a one-stop-shop for all your insurance needs. With a wide range of insurance products and services, we cater to individuals, families, and businesses in Lakeland, Florida, and surrounding areas. Our team, led by Chris Spivey, a seasoned insurance professional with a ChFC and CLU designation, is dedicated to providing personalized service, expert guidance, and tailored insurance solutions to help you prepare for life's unexpected events.
Our Story
As a local State Farm agent, Chris Spivey State Farm Insurance has been serving the Lakeland community since 2009. Our office is conveniently located on US Hwy 98 N, next door to Culver's. Chris, a native of Lakeland, FL, has a deep understanding of the local community and its unique insurance needs. With a strong background in accounting and business management, Chris has built a team of insurance professionals who share his passion for providing exceptional customer service and protecting the community.
Our Services
We offer a comprehensive range of insurance products, including:
- Auto Insurance
- Homeowners Insurance
- Condo Insurance
- Renters Insurance
- Personal Articles Insurance
- Business Insurance
- Life Insurance
- Health Insurance
- Pet Insurance
In addition to insurance products, we also offer banking services and financial planning solutions to help you achieve your long-term goals.
Our Mission
At Chris Spivey State Farm Insurance, our mission is to provide exceptional customer service, professional guidance, and personalized insurance solutions to help our clients prepare for life's unexpected events. We strive to build long-lasting relationships with our customers, based on trust, integrity, and a commitment to excellence.
Customer Service Experience
The reviews highlight a mix of both positive and negative experiences with the customer service provided by State Farm agents. Some customers have had exceptional experiences with agents like Charda, Chris, Leah, and Michelle, who have gone above and beyond to assist with claims, provided excellent customer service, and demonstrated kindness and compassion.
On the other hand, some customers have had frustrating experiences with agents who were unresponsive, incompetent, or unprofessional. For instance, some customers have reported being passed from one agent to another without resolution, or have had their policies canceled without notification.
Pricing and Value
Some customers have reported significant savings on their insurance premiums after switching to State Farm, while others have had negative experiences with pricing, including unexpected changes to their monthly fees.
Communication and Professionalism
The reviews also highlight the importance of good communication and professionalism in the insurance industry. Some agents have been praised for their prompt responses, knowledge, and helpfulness, while others have been criticized for their lack of communication, incompetence, and unprofessional behavior.
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