Drive away in a quality pre-owned vehicle today!
At La Casita, we pride ourselves on being a family-owned and community-oriented dealership that has been serving the El Paso community for over 50 years. Our team is dedicated to providing exceptional service, quality pre-owned vehicles, and flexible financing options to meet the needs of our customers. With two convenient locations in El Paso, we offer a wide range of late-model cars, trucks, and SUVs to fit any budget or lifestyle.
Our Dealership
As a buy here, pay here auto dealer, we understand that people are more than just their credit score. That's why we offer in-house financing options to help customers with bad credit or no credit at all. Our financing programs are designed to help you build or rebuild your credit, and we report your good payment history to the credit bureaus. We're committed to providing a hassle-free car-buying experience, and our friendly and knowledgeable staff are always here to help.
Services
At La Casita, we offer a range of services to make your car-buying experience as smooth as possible. We provide a free credit application and pre-approval process, allowing you to get behind the wheel of your dream car in no time. Our inventory is constantly updated, and we offer a 6-month, 6,000-mile limited parts and labor warranty on all of our vehicles. We also provide Carfax vehicle history reports, giving you peace of mind when purchasing a pre-owned vehicle.
What Sets Us Apart
At La Casita, we're proud to be a part of the Casa Auto Group, a family-owned dealership group that has been serving West Texas and southern New Mexico for over 50 years. We operate with humility, integrity, and strong moral values, and we're committed to building long-term relationships with our customers. Our goal is to provide exceptional service, quality vehicles, and flexible financing options to meet the needs of our customers.
Overall Experience
The majority of customers had a positive experience at La Casita, praising the helpful and knowledgeable staff, easy financing options, and good deals on vehicles.
Positive Aspects
- Friendly and helpful staff, particularly Billy, Robert, and Renee, who went above and beyond to ensure a smooth and stress-free purchase experience.
- Easy financing options, including in-house financing, which made it possible for customers with bad or no credit to purchase a vehicle.
- Good deals on vehicles, with customers feeling they got a great value for their money.
- Fast and efficient purchase process, with some customers reporting they were in and out of the dealership within 2 hours.
Negative Aspects
- Some customers experienced issues with their vehicles, including problems with the starter, alternator, and battery, which were not covered under warranty.
- Poor customer service, with some customers feeling they were lied to or taken advantage of, particularly by management.
- Long wait times for repairs and parts, with some customers experiencing delays of several weeks or months.
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