A Vision of Clarity and Care
At Family Optometry of Silicon Valley, we believe everyone deserves clear vision and healthy eyes. Led by experienced and passionate optometrists, Dr. Jon Wada and Dr. Jeremy Cheung, our team provides comprehensive eye care for the entire family.
Experience and Expertise
We understand the unique eye care needs of Silicon Valley residents. With backgrounds from prestigious institutions like U.C. Berkeley, our doctors are equipped with extensive knowledge and experience in:
- General eye care: Comprehensive eye exams, vision screenings, comprehensive eye health assessments
- Specialized care: Glaucoma management, cataract evaluation and treatment, diabetic eye care, dry eye management, and vision correction options
- Cutting-edge technology: Utilizes the latest diagnostic and treatment tools for accurate diagnosis and personalized care
A Personalized Approach
At our practice, you're not just a number. We take the time to understand your individual concerns, goals, and vision preferences. We'll work with you every step of the way, from understanding your insurance options to finding the perfect pair of sunglasses.
Our services include
- Comprehensive eye exams for all ages, including infants and seniors
- Contact lens fitting and care including specialized lenses for various needs
- LASIK vision correction consultations to explore permanent vision correction options
- Glaucoma management including medication management and advanced diagnostic testing
- Cataract evaluation and treatment with advanced surgical and non-surgical options
- Diabetic eye care with personalized management plans and screenings
- Dry eye management with specialized treatments and environmental recommendations
- Vision correction consultations to find the right solution for your vision needs
Dedicated to Quality & Compassion
Our dedicated team is committed to providing personalized and compassionate care. We are passionate about helping you achieve the best possible vision and eye health. We combine expertise, advanced technology, and genuine care to offer a comprehensive and rewarding eye care experience.
Mixed Feedback on Customer Experience and Waiting Time
Reviews suggest that customers have experienced varying levels of satisfaction with their interactions. Some issues have been raised regarding the accuracy of estimated completion times, which has led to delays. On the other hand, customers have appreciated the attention to detail and effort put into ensuring a proper fit for their frames.
Waiting Time and Communication
Many customers have expressed frustration with the length of time it takes to complete jobs. The estimated 7-10 day timeframe has consistently been exceeded, with some customers waiting up to three weeks for their work to be finished. This has led to a sense of uncertainty and inconvenience for many.
Attention to Detail and Customer Service
Despite the issues with waiting time, some customers have praised the staff's attention to detail and effort to ensure a proper fit for their frames, even when customers were wearing masks. This suggests that the staff is committed to delivering quality work and providing good customer service.
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