Empowering Financial Futures
At Raiz Federal Credit Union, we're more than just a financial institution - we're a community-driven organization dedicated to empowering the financial futures of our members. With a rich history and a strong commitment to our community, we're proud to offer a wide range of financial services designed to help our members achieve their goals and realize their dreams.
Our Services
We understand that every individual and business has unique financial needs, which is why we offer a comprehensive range of financial products and services designed to meet those needs. From personal loans and credit cards to business loans and commercial real estate loans, we've got you covered. Our team of experienced financial experts is dedicated to providing personalized service and expert guidance to help our members make informed financial decisions.
In addition to our lending services, we also offer a range of deposit products, including checking and savings accounts, share certificates, and IRAs. Our online banking and mobile banking platforms make it easy to manage your finances on the go, and our digital loan payment portal allows you to make payments quickly and securely.
We're also committed to giving back to our community, which is why we offer a range of community programs and services, including financial education seminars, scholarships, and grants. Our High School Spirit debit card program, for example, donates $0.05 to local high schools and community organizations for every non-PIN transaction made.
Our Story
Raiz Federal Credit Union was founded on the principles of community, mutual support, and financial empowerment. Today, we're proud to serve thousands of members across the region, providing access to a range of financial products and services designed to help them achieve their goals.
Whether you're an individual, a family, or a business, we're committed to helping you build a brighter financial future. Join us today and discover the power of credit union membership.
Customer Service
The majority of reviewers had a positive experience with the customer service at Raiz Federal Credit Union. Several authors mentioned excellent customer service, with representatives going above and beyond to help with their account questions and issues. Emily Zamora, Jovanna, and Kenia were specifically mentioned for their exceptional service skills.
Wait Times
However, some reviewers experienced long wait times. Nichole Monroy Vazquez was frustrated with the drive-thru experience, saying that she had to wait more than 10 minutes for someone to show up, but nobody did.
Corporatization
Gaby Brown felt that the individual offices at Raiz Federal Credit Union lacked personability, feeling more like a corporate bank chain like Chase or Wells Fargo.
Excellent Branches
On the other hand, several reviewers praised specific branches, such as the Resler branch and the branch managed by Daniel Sanchez. They found the staff to be attentive, knowledgeable, and helpful, making them feel valued as customers.
Kind Staff
Kayla Long appreciated the kind and helpful staff at Raiz Federal Credit Union, mentioning that the manager, Yoli, was always smiling and accommodating.
Overall Experience
Miguel Serrano expressed his pride and admiration for the credit union, stating that the staff always provides optimal support and customer service to its customers.
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