Your Partner in Good Health
As a community-based pharmacy, Harlem Community Pharmacy has been proudly serving the Harlem community since 2009. Our mission is to consistently deliver high-quality and affordable health care products to customers and health care providers. We understand that prompt, quality service is important for all our patients, which is why every day we strive to provide personalized service to each of our patients and meet all their pharmacy expectations.
Our Services
At Harlem Community Pharmacy, we offer a wide range of services to meet all your pharmacy needs. Our specially trained pharmacists are available to provide quality customer service and counseling, ensuring a positive customer experience that exceeds your expectations. We're more than a pharmacy; we're part of your healthcare team! Our services include prescription refills, transfer prescriptions, and a wide range of over-the-counter medications.
Our Vision
Our vision is to create a sustainable future by charting a course for a better healthcare industry, achieving together a quality life for all families in our community. We're committed to offering the same great care, high-quality products, and prompt attention to all our patients.
Why Choose Us
We're a community-based pharmacy, which means we have a special connection with each patient in the neighborhood. Our team lives in the Harlem community, and we make our customers feel like family each visit they make here. We're active in the community, providing quality customer service and counseling, and exceeding customer expectations.
Customer Service Experience
The reviews highlight a mix of positive and negative experiences with the pharmacy's customer service. On the negative side, one reviewer had a poor experience with the delivery service, citing unprofessional behavior from the staff, including arguing with the patient and hanging up the phone. Another reviewer had issues with receiving incomplete prescriptions and being charged incorrectly.
On the positive side, many reviewers praised the staff for being warm, kind, caring, and compassionate. They appreciated the extra effort the staff made to help elderly patients and discuss their medications with their caregivers. The staff's willingness to go the extra mile and provide excellent communication was a common theme among the positive reviews.
Pharmacy Operations
Some reviewers had issues with the pharmacy's operations, such as missing medications and incorrect charging. However, many others appreciated the convenient and efficient service, with one reviewer mentioning that the staff made it easy to grab everything they needed quickly and smoothly.
Overall Experience
The majority of reviewers had a positive experience with the pharmacy, praising the staff's friendly and helpful nature. Many reviewers appreciated the personalized service and the extra effort the staff made to help patients. However, a few reviewers had negative experiences with the pharmacy's operations and customer service.
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