At Grayson BMW, we pride ourselves on being a unique and individualized dealership experience. As a family-owned business, we take pride in building lasting relationships with our customers and going above and beyond expectations. Our mission is to provide exceptional service, unmatched quality, and unparalleled expertise in the automotive industry.
Our Story
Founded on the principles of excellence, integrity, and dedication, Grayson BMW has been serving the Knoxville community for almost 40 years. Our commitment to excellence has earned us a reputation as a trusted and respected dealership in the region. Our team of experts is dedicated to providing an unparalleled car-buying experience, ensuring that every customer leaves our dealership feeling valued and satisfied.
Our Services
At Grayson BMW, we offer a wide range of services designed to meet the needs of our customers. From new and pre-owned vehicle sales to service and parts, we have everything you need to keep your vehicle running smoothly. Our certified technicians are trained to provide top-notch service and repair work, and our parts department is stocked with authentic OEM parts. We also offer financing options, trade-in appraisal, and vehicle protection plans to ensure that you get the best value for your money.
Why Choose Grayson BMW?
At Grayson BMW, we believe that our customers deserve the best. That's why we offer a unique and personalized car-buying experience that sets us apart from other dealerships. Our experienced staff is dedicated to providing exceptional service, and our state-of-the-art facility is designed to provide a comfortable and relaxing environment for our customers. We invite you to come and experience the Grayson BMW difference for yourself.
Overall Experience
The overall experience at Grayson BMW was overwhelmingly positive, with many customers praising the helpful and knowledgeable sales team, efficient and smooth purchasing process, and high-quality vehicles.
Sales Team
The sales team at Grayson BMW was consistently praised for their exceptional service, with customers highlighting their friendly, helpful, and patient nature. Many salespeople were named specifically, including Roger, Shane, Mike, Jacob, Jason, Slavik, Colin, Tyler, Matt, Tristen, Henry, Maria, and Bob.
Vehicle Quality and Pricing
Customers were satisfied with the quality of the vehicles they purchased, and many mentioned that they received a fair price for their trade-in. However, one customer did express dissatisfaction with the condition of their used vehicle, citing worn-out brakes and tires.
Financing and Paperwork
The financing and paperwork process was generally smooth and efficient, with customers praising the helpfulness of the finance team. One customer did mention that the process was lengthy, but ultimately successful.
Negatives
Two customers expressed dissatisfaction with their experience at Grayson BMW, citing dishonesty and a lack of concern for customer satisfaction.
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