Unlock the rich history and vibrant culture of New Orleans with us!
Nestled in the heart of the historic Warehouse/Arts District of New Orleans, The Mercantile Hotel is a boutique hotel that honors the past while reimagining the future of the hospitality experience. Our hotel is located on the former site of The Henderson Sugar Refinery, a New Orleans landmark and major sugar manufacturer that once produced up to 800 barrels a day. Our story is woven into the fabric of the city, and we invite you to become a part of it.
Our Suites
Every room at The Mercantile Hotel is a spacious suite, with separate living and sleeping areas. So, whether you're traveling solo or with friends, you have room to spread out and relax. Our suites are modern and well-appointed, with exposed brick walls, and many have city or river views. Enjoy the comfort of your spacious suite, with room for entertaining or relaxing, watching the big game, or getting ready for a night out on the town.
The Confectionary Bar and Restaurant
Celebrate, unwind, or rewind at The Confectionary, our signature bar and restaurant. Drop in to enjoy one of our New Orleans Saints watch parties or for a nightcap. Our menu features a range of delicious drinks and dishes that showcase the city's culinary flair.
Planning Your Stay
Whether you're planning a wedding, conference, reunion, or other gathering, our hotel offers the perfect setting for your event. Our dedicated team will work with you to ensure that every detail is taken care of, so you can focus on what matters most - making memories with your loved ones.
Unlock NOLA
Want to know the key to a memorable vacation? Discovering new experiences. At The Mercantile Hotel, we're dedicated to helping you unlock the vacation of your dreams with local advice on where to eat, shop, and play. Share your #UNLOCKNOLA photos and win a souvenir of your stay. Unlock the memories. Unlock the magic. Unlock YOUR New Orleans story.
Overview
The Mercantile Hotel in New Orleans received mixed reviews from guests, with some praising the hotel's staff, location, and amenities, while others expressed disappointment with the cleanliness, maintenance, and customer service.
Rooms and Amenities
Some guests were pleased with the spacious rooms, comfortable beds, and clean bathrooms. However, others reported issues with cleanliness, broken appliances, and maintenance needs. The hotel's amenities, such as the 24-hour coffee and tea service, were appreciated by some guests.
Staff and Service
The hotel's staff received both praise and criticism. Some guests praised the friendly and helpful staff, while others reported poor customer service, including unfriendly front desk staff and unresponsive management.
Location
The hotel's location was a highlight for many guests, with its proximity to the French Quarter, convention center, and other local attractions.
Criticisms
Guests expressed frustration with various issues, including:
- Cleanliness and maintenance concerns
- Poor customer service
- Broken appliances and amenities
- Noise from the parking garage and surrounding area
- Theft and security concerns
Positive Comments
Guests praised the hotel's:
- Friendly and helpful staff
- Spacious and comfortable rooms
- Convenient location
- Unique decor and amenities, such as the record player and jazz records
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