Your Trustworthy Partner in Tire and Auto Repair
At Vancouver Tire and Auto, we pride ourselves on providing top-notch automotive services and products to our customers. With a rich history of serving the Vancouver, WA community, we have established ourselves as the go-to destination for all your tire and auto repair needs.
Our Story
Our journey began with a simple vision: to offer high-quality products and reliable services to the community. We took the initiative to establish partnerships with renowned brands like Goodyear, Kelly, and Dunlop, allowing us to provide our customers with the best in tires, wheels, and automotive services. Our commitment to excellence has led us to become one of the most trusted names in the industry.
What We Offer
We understand the importance of having a reliable vehicle, which is why we offer a wide range of services to cater to your automotive needs. From routine maintenance to complex repairs, our team of expert technicians is equipped to handle any task with precision and efficiency. Some of the services we offer include:
- Oil changes
- Brake services
- Engine repair
- Suspension repairs
- Wheel alignments
- Tire rotations
- Preventative maintenance
Why Choose Us
At Vancouver Tire and Auto, we believe in providing more than just excellent services. We believe in building relationships with our customers, understanding their needs, and catering to their unique requirements. Our commitment to customer satisfaction has earned us a reputation for being transparent, honest, and reliable.
Certifications
We are proud to hold various certifications, including the Goodyear Credit Card, which offers a range of benefits and rewards to our customers. Our team is composed of certified technicians who have undergone rigorous training to ensure they meet the highest standards of professionalism and expertise.
Customer Reviews
Our customers are our greatest asset, and we take pride in their feedback and testimonials. We have had the pleasure of serving customers who have referred us to their friends and family, and we are grateful for their loyalty and trust.
Welcome to the Family
We invite you to join our family of customers who have come to trust and rely on our services. Whether you're in need of new tires, routine maintenance, or complex repairs, we are here to assist you every step of the way. Contact us today to schedule an appointment and experience the Vancouver Tire and Auto difference.
Quality of Service and Work
Some customers have had excellent experiences with this shop, praising the personable and prompt service. They appreciate the quality of the work, with one customer noting that it was done at a reasonable price and to the expected standards. Another customer mentions that the shop showed grace and respect in their dealings, even when additional repairs were required.
Poor Customer Service and Unfair Pricing
However, there are also numerous instances of poor customer service and unfair pricing. One customer was charged a high rate for a simple tire rotation and was not provided with the expected level of maintenance. Another customer was quoted a low price initially, only to be told by the technician that the price would be higher because the car was a luxury model. There is also an instance of the shop prioritizing another customer's job over the original customer's, despite having been asked to complete the job first.
Communication Issues
There seems to be a lack of transparency and clear communication in some instances. For example, one customer was not told that the technician would be taking a long time to write up the estimate, leading to an unexpected delay. Another customer was not informed that the shop would be charging a flat rate for a simple task.
Pricing
Prices seem to be an issue for many customers. Some have reported being charged high rates for simple tasks, while others have been quoted low prices only to be told that the price would be higher.
Be the first to review Vancouver Tire & Auto.
Write a Review
