Transforming the way businesses communicate

At MonsterVoIP, we are dedicated to providing businesses of all sizes with a comprehensive range of communication solutions. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the business communication industry. Our solutions are designed to help businesses of all sizes thrive in today's fast-paced digital landscape.

Our Services

At MonsterVoIP, we offer a wide range of services designed to meet the unique needs of your business. Our solutions are designed to simplify communication, enhance productivity, and provide a competitive edge in the market. Our services include:

Hosted Full Service PBX

Our Hosted Full Service PBX is an all-in-one, feature-rich business phone system that caters to businesses of all sizes. With our system, you can enjoy advanced call management tools, automated attendant, and much more.

SIP Trunking

Our SIP Trunking solution provides scalable, on-demand capacity for your PBX system. This means you can easily adapt to changing demand and grow your business with confidence.

Contact Center

Our Contact Center solution is designed to support your customers through all stages of the customer journey. With our Contact Center, you can manage customer interactions, monitor performance, and make data-driven decisions.

SD-WAN and Failover

Our SD-WAN and Failover solution ensures that your business's video conferencing needs are met with an intuitive, best-in-class solution. With our solution, you can host group meetings and webinars with ease.

Call Recording

Our Call Recording feature allows supervisors to listen to recorded calls easily, enabling improved workforce performance management.

Video Meetings

Our Video Meetings feature enables you to host group meetings and webinars with ease using our built-in video conferencing solution.

Cloud Fax

Our Cloud Fax solution simplifies sending faxes with our intuitive cloud-based system.

Bulk SMS Messaging

Our Bulk SMS Messaging feature enhances your customer's experience with business messaging, allowing you to send targeted messages to your contacts.

Industries Served

At MonsterVoIP, we serve a wide range of industries, including:

Call Centers: Our Contact Center solution is designed to support your customers through all stages of the customer journey.
Education: Our tools are designed to help educators provide a better teaching experience and keep staff in touch.
Enterprise: Our unified communications platform includes VoIP, cloud PBX, and much more.
Financial Services: Our solutions help businesses improve customer loyalty, support sales teams, and promote remote work.
Healthcare: Our solutions improve staff collaboration and support better patient outcomes.
SMB: Our cost-effective, unified platform helps small businesses improve communication and connectivity.

Resources

At MonsterVoIP, we believe in providing valuable resources to help businesses grow and succeed. Our resources include:

Latest Blog Post: Our blog features the latest news, trends, and best practices in the business communication industry.
Articles: Our articles provide in-depth analysis on topics such as cloud PBX, SIP trunking, and more.
Podcasts: Our podcasts feature expert interviews and discussions on industry topics.
Case Studies: Our case studies showcase the success stories of businesses that have implemented our solutions.

Features

At MonsterVoIP, we pride ourselves on providing a range of features designed to simplify communication and enhance productivity. Some of our key features include:

Call Queue: Automatically put calls on hold while operators are busy handling other calls.
Contact Center: Take your customer relationships into the cloud.
Virtual California Phone Number: Have a prestigious virtual phone number in California and receive calls anywhere in the United States.
Sending SMS Text Messages: Send targeted messages to your contacts.
Call Recording: Record calls with crystal-clear audio and video.
Video Collaboration: Use our free video collaboration tool for your meetings on demand.

Support

At MonsterVoIP, we are committed to providing exceptional customer support. Our support team is available to assist you with any questions or concerns you may have. We also offer a range of resources to help you get the most out of our solutions.

Update Share

Positive: Monster VoIP's desktop app and SIP trunking technology received praise from customers.

Negative: The company faced criticism for reliability issues, poor customer service, and unaddressed technical problems.

Customer Service and Reliability Issues

The reviews highlight a mix of concerns and satisfaction with Monster VoIP's services. Many customers have experienced issues with the company's reliability and customer service. Some reviewers encountered problems with SSL certifications expiring, causing outages, and poor communication from the support team. Others experienced unreliable service, including undelivered text messages, and unaddressed technical issues.

Positive Experiences with the Desktop App and SIP Trunking

On the positive side, some customers praised Monster VoIP's desktop app, citing seamless integration with their workflow. Others appreciated the company's SIP trunking technology, which enabled efficient call transfer and resolution.

Support Team and Sales Experience

Reviewers had mixed experiences with the support team, with some finding them helpful and others encountering poor communication and a lack of follow-up. The sales experience was also criticized, with one reviewer noting that the sales representative only reached out when they announced their intention to discontinue service.

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