Compassionate Care for a Lifetime of Health and Happiness
At Family PetCare, we passionately strive to provide each patient with the highest possible standard of veterinary care. We combine cutting-edge technology and medical information with compassion and genuine concern for each patient. Our team of highly trained and experienced animal lovers is dedicated to giving our patients the best care possible, treating every patient as if they were our own pet, and giving them the same loving attention and care.
Our Services
At Family PetCare, we offer a variety of services to care for your pet. Our services include boarding, dentistry, diagnostics, medicine, wellness, and surgery. We believe in nurturing the human-animal bond and creating a harmonious relationship between people and animals. Whether your pet needs a routine check-up, medical treatment, or surgical care, we are here to provide the highest level of veterinary medicine along with friendly, compassionate service.
Our Mission
Our mission is to provide exceptional veterinary care to our patients and exceptional customer service to our clients. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care.
Our Team
Our team is comprised of highly trained and experienced animal lovers who are devoted to giving our patients the best care possible. Our team includes experienced veterinarians, veterinary technicians, and support staff who are dedicated to providing exceptional care and service to our patients and clients.
Community
At Family PetCare, we are proud to be a part of the Fort Worth community. We are dedicated to providing the highest level of veterinary medicine to our community, and to supporting local animal welfare organizations and initiatives.
Complaints and Issues
The majority of the reviews focus on complaints and issues with the service provided by Family Pet Care. Several reviewers experienced difficulties with communication, compassion, and professionalism when dealing with the loss of their pets.
Lack of Empathy and Delayed Action
Ike J. and Kyrsten Rivas both experienced issues with the staff's ability to provide emotional support during difficult situations. Ike J. was charged incorrectly and then charged again for a service he did not agree to, while Kyrsten Rivas had a terrible experience with the euthanasia process, feeling that the staff was more concerned with paperwork than the suffering of her pet.
Unprofessional Behavior
Kyrsten Rivas also felt that the staff was unprofessional and did not prioritize the well-being of her pet during the euthanasia process. She was subjected to noise from barking dogs, and the staff took too long to perform the euthanasia, making her pet's final moments a nightmare.
Refund Issues
Kyrsten Rivas also experienced issues with refunds, feeling that the staff was unwilling to provide a full refund for the services provided. She felt that a full refund was necessary to compensate for the distress and emotional pain caused by the experience.
Positive Reviews
On the other hand, several reviewers had positive experiences with Family Pet Care. Roman Navarro and Thomas Leonetti both praised the staff's professionalism and compassion. Paula Smith, Jennifer Foy, and Alexandria Royal also had positive experiences, highlighting the clinic's friendly service, reasonably priced services, and convenient location.
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