Relax, Rejuvenate, and Restore
At Hand & Stone Massage and Facial Spa in Fort Worth, TX, we are dedicated to providing professional spa experiences at affordable prices seven days a week. Our spa is designed to provide a relaxing and calming atmosphere, enveloping our guests in soothing sounds and aromas while they embark on a journey of relaxation and restoration.
Our Services
We offer a full complement of specialty massages, facials, and enhancements, all designed to help our guests relax, rejuvenate, and restore their bodies and minds. Our massage services include Swedish, Deep Tissue, Sports, and more, as well as our Signature Hot Stone Massage, designed to melt away stress and tension. We also offer private sanctuaries for Couples Massage, providing a unique and intimate experience for loved ones.
Our facial services are performed by certified Estheticians and are individually tailored for Women, Men, and Teens. We offer a range of facial services, including Exceptional Exfoliation Facials, Microdermabrasion, and Peels, all designed to gently and effectively exfoliate the skin with essentially no down time. Our Estheticians will prescribe a maintenance program so that our guests can enjoy a clear, beautiful complexion in between regular appointments.
Our Commitment to Excellence
At Hand & Stone, we are committed to providing exceptional service and exceeding our guests' expectations. We are proud to be a founding member of the National Association of Spa Franchises, elevating safety standards in the massage and spa industry. Our motto is "Relax, Rejuvenate, and Restore, " and we strive to live up to this promise with every guest, every time.
Overview of Reviews
The reviews of Hand and Stone Spa vary greatly, with some customers having excellent experiences and others having poor experiences.
Positive Experiences
Many customers have reported having wonderful massages and facials at Hand and Stone Spa. Several reviewers praised specific therapists, such as Carly, Tara, Dean, Melissa, and Bruce, for their exceptional skills and professionalism. Some reviewers also complimented the friendly and helpful front desk staff, citing examples of excellent customer service.
Negative Experiences
On the other hand, some customers have reported negative experiences at Hand and Stone Spa. Some common issues include poor communication, misunderstandings with appointments, and unprofessional behavior from staff. A few reviewers mentioned that the spa was not always clean, with instances of dirty restrooms and equipment. Some customers also felt that the spa was overpriced or that the membership deals were not as advertised.
Common Issues
Some common issues that were mentioned in the reviews include poor communication, lack of professionalism, and uncleanliness. Several reviewers mentioned that the spa had oversold memberships, making it difficult to schedule appointments.
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