Your #1 choice for everything bike
A Passion for Pedals and Progress
Edison Cycle Co. fuels the cycling passion of the Poway, Del Sur, and Ramona communities. More than just a bike shop, we're a hub of knowledge, offering premium bicycles, passionate guidance, and exceptional repair services.
Your Journey Begins Here
From zipping along paved paths to tackling mountain trails, Edison Cycle Co. has something for every rider. We stock a diverse selection of top-notch bicycles, including:
- Mountain Bikes: Explore the wild with confidence and power.
- Road Bikes: Feel the wind in your hair on fast-paced adventures.
- Hybrid Bikes: Enjoy smooth rides on mixed terrain.
- Electric Bikes: Power up your pedaling for effortless exploration.
- Commuters/Urban Bikes: Take on the city with ease and style.
Beyond the Sale
Our commitment extends far beyond just selling bikes. We offer:
- Expert Repair & Service: Get your bike back in tip-top shape with our comprehensive range of repair services.
- Mobile Repair Program: Convenience meets expertise with our on-site mobile repair service.
- Price Matching: Get the best deals with our guaranteed price matching promise.
- Trade-In Program: Give your old bike a new life and receive credit towards a new purchase.
Join Our Community
At Edison Cycle Co., we believe in the power of cycling to connect people and foster a sense of community. Join us for events, workshops, and other initiatives to expand your cycling experience.
Our Vision
Our vision is to be your trusted partner in the world of cycling, supporting you on every journey. We strive to provide exceptional service, foster genuine connections, and inspire you to explore the world on two wheels.
Let's get rolling!
Get in touch with us today to discover your perfect bike, schedule a repair, or simply chat about all things cycling.
Customer Experience
The reviews highlight a mixed experience for customers, with some having positive interactions and others facing issues. Several reviewers praised the store's customer service, mentioning helpful and knowledgeable staff, such as Jason, Tony, and Eddie. They appreciated the staff's willingness to go the extra mile, whether it was finding a specific part or fixing an issue promptly.
On the other hand, several reviewers had negative experiences, citing poor communication, damaged products, and unprofessional service. Some customers felt frustrated and disillusioned with the store, with one reviewer stating that they would not recommend the shop to anyone.
Communication Issues
Many reviewers mentioned difficulties with communication, including delayed responses, unreturned calls, and lack of follow-up. This seemed to be a common theme, with some customers feeling ignored or dismissed.
Product Quality
Some reviewers experienced issues with product quality, including damaged or faulty items. One reviewer mentioned that their child's bike had recurring tire punctures and that the store was unable to identify the root cause of the problem.
Employee Knowledge and Skill
Several reviewers praised the knowledge and skills of the store's employees, particularly in terms of bike maintenance and repair. This was seen as a major selling point for the store.
Conclusion
Overall, the reviews suggest that the store's customer service can be both excellent and poor, with some customers having a positive experience and others facing issues. While some staff members are knowledgeable and helpful, others seem to struggle with communication and customer service.
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