At US Community Credit Union, we are dedicated to helping our members achieve their financial goals and improve their overall financial well-being. We believe that every individual deserves access to a better banking experience, which is why we are committed to providing high-quality services, innovative products, and exceptional customer care.

Our Mission

Our mission is to empower our members to achieve financial security and success by providing a comprehensive range of financial services and tools. We strive to build strong relationships with our members, our community, and our employees, while continuously improving and innovating to meet the evolving needs of our members.

Our Services

At US Community Credit Union, we offer a wide range of services designed to meet the unique needs of our members. Our services include:

Checking

Six Star Checking: Our premium checking account offers flexible drafting, debit card access, and worldwide ATM acceptance.
It's on US Checking: Our basic checking account provides a simple and convenient way to manage your finances.
Scholars Checking: Our youth checking account is designed for students and young adults, providing a fun and educational banking experience.
Instant Debit Cards: Our debit cards provide real-time checking and access to your account.
Courtesy Pay: We offer courtesy pay to help you avoid overdraft fees.

Savings

Regular Savings: Our regular savings account allows you to set aside money for savings goals or emergencies.
High-Yield Savings: Earn higher interest rates on your savings with our high-yield savings account.

Loans

Auto Loans: We offer auto loans with competitive rates and flexible repayment terms.
Mortgage Loans: Our mortgage loans provide flexible repayment terms and competitive rates.
Home Equity Loans: Our home equity loans provide access to the equity in your home.
Credit Card Loans: Our credit card loans offer competitive rates and flexible repayment terms.
Recreational Loans: Enjoy the freedom of recreational loans for fishing gear, travel, or other activities.

Business Services

Business Checking: Our business checking account provides flexible drafting, debit card access, and worldwide ATM acceptance.
Business Loans: We offer business loans for working capital, expansion, or equipment needs.
Business Savings: Our business savings account provides a safe and liquid way to manage your business's finances.

Digital Banking

Online Access: Manage your accounts online with our online access system.
Mobile Banking: Access your accounts on-the-go with our mobile banking app.
Zelle: Send and receive money with Zelle, a secure and convenient payment method.

Insurance Services

ID Theft Protection: Protect yourself from identity theft with our ID theft protection service.
Fraud Protection: Enjoy comprehensive fraud protection with our fraud protection service.
Skip-A-Pay: Skip a payment without penalty with our skip-a-pay service.

At US Community Credit Union, we are committed to providing exceptional service, innovative products, and a better banking experience for our members. We are dedicated to empowering our members to achieve financial security and success.

Update Share

Positive: Many reviewers praised the excellent customer service they received from specific staff members.

Negative: Some reviewers had negative experiences with the bank's customer service, including high staff turnover and poor communication.

Customer Service Experience

The reviews highlight a mixed bag of customer service experiences with USCCU. On the positive side, many reviewers praised the excellent customer service they received from specific staff members, including Amanda Pack, Patrick McNeill, Chelsea, and LaRon. They appreciated the hassle-free and prompt service, with some even getting loans approved quickly and receiving personalized attention.

However, some reviewers had negative experiences with the bank's customer service. One reviewer mentioned that it was difficult to get in touch with anyone unless they physically visited the office, and that there was high staff turnover. Another reviewer was frustrated with the bank's overdraft fees and lack of communication.

Staff Turnover and Communication

Some reviewers mentioned that there was high staff turnover, which made it difficult to establish relationships with bank representatives. Additionally, some reviewers felt that the bank did not communicate effectively, leading to misunderstandings and frustration.

Branch Experience

Reviewers had varying experiences with different branches of USCCU. Some praised the Mt. Juliet and Donelson branches, while others had negative experiences with the Donaldson branch.

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