Experience the Timeless Difference: Where Quality Meets Style
At Timeless Floor Company, we are dedicated to providing our customers with an exceptional shopping experience and unparalleled customer service. As a family-owned and operated business since 2003, we have built a reputation for excellence in the flooring and tile industry. Our team of experts is committed to helping you create a timelessly elegant flooring and tile look that exceeds your expectations.
Our Services
We offer a wide range of services to cater to your flooring and tile needs. Our experts will work closely with you to design and install the perfect flooring solution for your home or commercial space. Our services include:
- Expert Flooring Installation
- In-Store Design Assistance
- Kitchen & Bath Floor & Tile Design
- Hospitality Commercial Flooring
- Eco-Friendly Flooring Solutions
- Waterproof Flooring Options
- Luxury Vinyl Plank Flooring
- Natural Stone Flooring
- Porcelain & Ceramic Tile
- Carpet Installation
- Hardwood Flooring Installation
- Laminate Flooring Installation
- Vinyl & Luxury Vinyl Plank Flooring
Our Showroom
Visit our boutique flooring showroom in Ventura, California, and explore our vast selection of flooring and tile options. Our knowledgeable staff will guide you through our extensive collection of products from top brands, including Bruce, Shaw, Anderson, Mullican, and Hallmark Hardwoods. We also offer competitive prices without compromising on quality or service.
Why Choose Us
At Timeless Floor Company, we pride ourselves on our commitment to excellence, quality, and customer satisfaction. We strive to provide a unique shopping experience that sets us apart from the big box stores. Our team is dedicated to helping you find the perfect flooring solution that meets your needs, lifestyle, and budget.
Customer Experiences with Timeless Floor Company
Negative Experiences
The company faced criticism for their poor project management, communication, and reliability. Delays, miscommunication, and lack of follow-up led to frustration and inconvenience for customers. Specifically, one customer experienced a 1-2 day job turning into a 4-week ordeal, with the company "forgetting" to include a room in the initial estimate. Another customer had to reschedule multiple times, and the company failed to notify them of changes to the schedule.
Additionally, safety concerns arose when customers found protruding nails in the carpet, posing a hazard to children. The company's response to these issues was inadequate, and the customers felt neglected and disregarded.
Positive Experiences
On the other hand, many customers raved about Timeless Floor Company's exceptional service, kindness, and patience. The staff and installers were praised for their attention to detail, courtesy, and ability to listen to customers' concerns. Customers appreciated the company's competitive pricing, timely completion of projects, and beautiful installation results.
Several customers mentioned the excellent customer service provided by Felipe, Jackie, and the team, who went above and beyond to ensure a smooth and satisfactory experience. The company's expertise, selection of tile and flooring, and design advice were also highlighted as strengths.
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