Business Details
28 Years
experience
Emergency
services
Trusted IT Services for SMBs
Founded in 1998, Roark Tech Services has established itself as a trusted provider of personalized IT solutions for small and medium-sized businesses. Our boutique approach focuses on delivering white-glove service through a carefully curated client list, ensuring each organization receives tailored technology strategies that align with their unique operational needs. With over two decades of experience serving private equity firms, hedge funds, and specialized professional services firms, we combine technical expertise with deep business acumen gained from working alongside traders, attorneys, and financial professionals. Our team of certified technicians brings hands-on experience in integrating complex technology ecosystems while maintaining a client-centric philosophy that prioritizes long-term relationships and proactive support.We distinguish ourselves through our commitment to becoming an extension of our clients' teams, offering not just technical solutions but strategic guidance that addresses both immediate challenges and future growth objectives. Our approach to IT management emphasizes risk mitigation, cost optimization, and seamless integration of enterprise-grade technology through strategic vendor partnerships. By maintaining strict service quality standards and limiting client capacity, we guarantee consistent delivery of solutions that transform IT infrastructure into a competitive business advantage.
Services
Managed IT
Cybersecurity
Cloud Solutions
Network Management
Data Backup
Compliance Governance
Vendor Management
Security Monitoring
IT Automation
Phishing Simulations
Details
- Year established: 1998
Highlights and features
- We maintain a limited client list to ensure personalized service quality
- Our team combines technical certifications with business domain expertise
- We offer 24/7 security monitoring and proactive threat prevention
- Our solutions include enterprise-grade technology procurement and management
- We provide customized cybersecurity frameworks aligned with business goals
What people say
Calm and competent help
Information is secure
Reputable and effective
Money well spent
Trusted service provider
Services
Managed IT
Our comprehensive managed IT services provide businesses with a complete technology operations solution. We handle infrastructure management, software updates, and system maintenance while implementing proactive monitoring to prevent disruptions. With 24/7 helpdesk support and cloud integration capabilities, we ensure continuous business operations while reducing internal IT burdens. Our white-glove approach combines technical expertise with strategic planning to optimize technology investments and maintain regulatory compliance.
Cybersecurity
Advanced cybersecurity protection includes real-time threat detection, Zero Trust architecture, and comprehensive risk management. Our services feature 24/7 security operations center monitoring, automated patching, and device control to prevent unauthorized access. We implement next-generation SIEM systems and conduct custom phishing simulations to strengthen organizational defenses against evolving cyber threats while maintaining compliance with industry regulations.
Compliance Governance
Our governance solutions align IT policies with business objectives while ensuring regulatory compliance. We develop and implement security frameworks, conduct vendor assessments, and provide ongoing cybersecurity training. Through policy auditing and risk management strategies, we help organizations maintain compliance with industry-specific regulations while optimizing their technology investments for maximum security and operational efficiency.
Cloud Solutions
We deliver scalable cloud infrastructure solutions that enhance business flexibility and data accessibility. Our services include cloud migration planning, hybrid cloud configuration, and ongoing management of Microsoft 365 environments. By implementing secure cloud storage and application integration, we help businesses reduce hardware costs while maintaining enterprise-grade security and performance standards.
Vendor Management
Our vendor management services optimize technology procurement and supplier relationships. We handle equipment purchasing, software licensing, and contract negotiations to ensure cost-effective solutions. Through asset tracking and warranty management, we maintain technology lifecycle efficiency while providing clients with predictable IT expenses and access to enterprise-grade technology resources.
People
Michael J. Bettigole
Chief Executive Officer
Technology executive with extensive experience in enterprise IT strategy and business operations. Leads strategic direction while maintaining client relationships through deep understanding of technology-business integration.
Petru Gavril
Chief Technology Officer
Technology leader responsible for technical solution architecture and innovation. Ensures implementation of cutting-edge security measures and maintains technical team certifications in leading platforms.
Christianto Budiman
Senior Technician
Certified IT specialist with hands-on expertise in system integration and network configuration. Provides technical implementation of security protocols and infrastructure solutions for client environments.
Anthony Sabella
Chief Financial Officer
Financial strategist managing business operations and technology investment planning. Focuses on cost optimization while maintaining high service quality standards for client engagements.
Susan Ferugio
Chief Marketing Officer
Marketing executive developing client acquisition strategies and brand positioning. Communicates technical capabilities through business-focused messaging that highlights service differentiation and client success stories.
Questions
What industries do you specialize in?
We primarily serve financial services firms, legal practices, accounting firms, and real estate management companies requiring specialized IT support.
Do you offer 24/7 technical support?
Yes, our services include 24/7 helpdesk access, security monitoring, and emergency response capabilities for critical IT issues.
How do you ensure data security?
We implement Zero Trust architecture, real-time threat detection, and continuous vulnerability scanning to protect client data.
What makes your service different?
We limit client numbers to maintain personalized service quality and combine technical expertise with business domain knowledge.
Can you help with regulatory compliance?
Yes, we provide compliance frameworks, policy development, and audit support for industry-specific regulations.
