Enhance the relationship and service provided to clients.
At Mountain Khakis, we believe that the great outdoors is where the real adventures begin. We are a company founded on the principles of exploration, hard work, and a passion for the great unknown. Our mission is to provide high-quality, functional clothing that inspires people to get outside and explore the world around them.
Our Brand Story
Mountain Khakis was founded in 2003 by a group of outdoor enthusiasts who were tired of the same old boring outdoor clothing. We set out to create a brand that would reflect our values of exploration, hard work, and a love for the great outdoors. We called it Mountain Khakis, a name that reflects our passion for the mountains and the great outdoors.
Our Products
At Mountain Khakis, we offer a wide range of high-quality products that are designed to keep you comfortable and stylish whether you're hiking, camping, or just enjoying a day outdoors. From our iconic Flexiscience pants to our comfortable and versatile shirts, we have something for everyone.
Sustainability
At Mountain Khakis, we're committed to sustainability. We believe that clothing should be both functional and environmentally responsible. That's why we've implemented various sustainability initiatives, including the use of eco-friendly materials and reducing our carbon footprint.
Our Customer Service
At Mountain Khakis, we're committed to providing exceptional customer service. We believe that our customers are our most valuable asset, and we're dedicated to making sure that every experience with our brand is nothing short of exceptional. Whether you're shopping online or in-store, we're here to help.
The Mountain Khakis Team
Our team is comprised of passionate outdoor enthusiasts who are dedicated to creating high-quality, functional clothing that inspires people to get outside and explore. From our designers to our production team, we're all passionate about creating products that meet the needs of outdoor enthusiasts like you.
Explore Our Collections
At Mountain Khakis, we have a range of collections that cater to different outdoor enthusiasts. Whether you're a hiker, a camper, or just someone who loves the great outdoors, we have something for you. Explore our collections today and discover the perfect clothing for your next adventure.
Overall Experience
The reviews cover a range of experiences with a company, from a disappointing to a satisfactory one.
The first review, given by Greg Palmersheim, expresses frustration and disappointment. He states that he is unable to reach customer service, as they do not answer phone calls or respond to emails. He is struggling with a problem related to shipment of an online order.
On the other hand, Stuart Phelps has a positive experience with the company. He is delighted to discover that the company has an office in his hometown and expresses his enthusiasm for the brand, praising the quality of the clothes. He looks forward to making some new winter purchases from the company.
Customer Service
The reviews highlight the importance of effective customer service. Greg's review highlights the dissatisfaction he feels with the company's lack of responsiveness to his concerns. In contrast, Stuart's review does not mention customer service specifically, but the discovery of a local office suggests a positive interaction.
Product Quality and Brand Loyalty
Stuart's review emphasizes his satisfaction with the product quality, stating that the clothes are "good stuff". This suggests that the brand has built a loyal customer base due to the quality of its products.
Conclusion
The reviews demonstrate the need for effective customer service and highlight the importance of positive interactions with customers. The contrast between Greg's and Stuart's experiences serves as a reminder that a company's reputation can be damaged by poor customer service, but can also be enhanced by providing a positive experience for customers.
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