Experience the Toyota Difference
At Toyota Direct, we pride ourselves on being a premier Toyota dealership in Columbus, Ohio. We offer a wide range of new and used Toyota vehicles, including the latest models and certified pre-owned vehicles. Our goal is to provide exceptional customer service, ensuring that every customer leaves our dealership feeling satisfied and confident in their purchase.
Our Services
At Toyota Direct, we understand that buying a car is a significant investment, and that's why we're committed to providing a hassle-free car-buying experience. Our team of expert sales professionals will work with you to find the perfect Toyota vehicle that fits your lifestyle and budget. We also offer a state-of-the-art service center, staffed by certified technicians who are dedicated to keeping your Toyota running smoothly. From routine maintenance to complex repairs, our service center is equipped to handle all of your Toyota's needs.
Why Choose Toyota Direct?
At Toyota Direct, we're committed to building long-term relationships with our customers. We believe that buying a car should be a fun and exciting experience, and that's why we strive to create a welcoming and relaxed atmosphere in our dealership. Our team is dedicated to providing exceptional customer service, and we're committed to ensuring that every customer leaves our dealership feeling satisfied and confident in their purchase.
Our History
Toyota Direct is a family-owned and operated dealership that has been serving the Columbus, Ohio area for many years. We're proud to be a part of the Toyota family, and we're committed to upholding the values of quality, reliability, and durability that Toyota is known for.
Community Involvement
At Toyota Direct, we're proud to be an active member of the Columbus community. We believe in giving back to the community that has supported us over the years, and we're involved in various charitable initiatives and community events throughout the year.
Excellent Customer Service and Sales Experience
The majority of reviewers had an excellent experience with the dealership, praising the friendly and helpful staff, particularly Dee, Tori, Jimmy, Patti, and Kyle. They were described as knowledgeable, efficient, and honest, making the buying process smooth and stress-free. Many reviewers appreciated the team's flexibility and willingness to work with them to find the right vehicle.
Positive Feedback
Reviewers were impressed with the dealership's transparency, communication, and overall professionalism. They appreciated the team's attention to detail and ability to answer questions and address concerns. The dealership's ability to customize deals and find the right vehicle for customers was also highlighted.
Negative Experiences
However, some reviewers had negative experiences with the dealership. Issues included poor workmanship, broken promises, and untrustworthy staff. Some reviewers felt misled or deceived by the dealership's advertisements or sales tactics. Others experienced lengthy wait times, communication breakdowns, and unresolved issues with their vehicles.
Issues with Service and Repairs
Some reviewers had issues with the dealership's service and repair department. They reported experiencing lengthy wait times, incorrect diagnoses, and mistreatment by staff. A few reviewers mentioned being overcharged or misled about the cost of repairs.
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