Tilak Promise: Crafted with Care, Certified with Perfection
At Tilak Jewelers, we pride ourselves on being the premier 22kt gold and diamond jewelry retailer in the Dallas Fort Worth Metroplex. With almost 30 years of experience, we have built a reputation for providing exceptional quality, unparalleled service, and an extensive selection of exquisite jewelry pieces.
Our Story
Tilak Jewelers has been a trusted name in the jewelry industry for nearly three decades. Our commitment to excellence and dedication to our customers has earned us a loyal following. We understand the importance of building relationships and strive to provide an exceptional shopping experience. Our team of experts is knowledgeable, friendly, and always willing to help you find the perfect piece of jewelry.
Our Services
At Tilak Jewelers, we offer a wide range of services to cater to all your jewelry needs. From purchasing bullion online to finding the perfect engagement ring, we have got you covered. Our services include:
- Purchasing Bullion Online: Browse our extensive collection of gold and silver bullion, including bars, coins, and wearable bullion. Make a secure payment and opt for convenient pickup or insured shipping options.
- Jewelry Collections: Explore our vast array of jewelry collections, featuring 22kt gold, diamond, and luxury brand pieces. From traditional to modern designs, we have something to suit every style and occasion.
- Luxury Brands: We proudly showcase a range of luxury brands, including Lladro, Rado, AU Finja, ORO, and Zar Bangles.
- The Tilak Promise: We stand behind the quality of our products and offer a lifetime guarantee on craftsmanship and material defects.
What Our Clients Say
Don't just take our word for it! Our customers rave about their experiences at Tilak Jewelers. From exceptional customer service to finding the perfect piece of jewelry, our clients appreciate the attention to detail and personalized service we provide.
Customer Experience
The reviews highlight a mix of positive and negative experiences at Tilak Jewelers. On the positive side, many customers praised the friendly and patient staff, particularly Sirisha, Rishita, and Nirav, who provided exceptional customer service and made their shopping experience memorable. The store's welcoming atmosphere and wide variety of jewelry options were also appreciated.
Issues with Customer Service
However, several customers reported negative experiences with the customer service, citing instances of disrespect, rudeness, and lack of attention from the staff. Some customers felt ignored or dismissed, while others were made to wait for extended periods without assistance. The sales staff's attitude was described as unhelpful, dismissive, and sometimes even discriminatory.
Pricing and Billing Concerns
Some customers expressed concerns about the pricing and billing practices at Tilak Jewelers. They reported being charged higher prices than expected, with some experiencing discrepancies between the listed price and the final bill. There were also allegations of tax fraud and suspicious business practices.
Quality of Jewelry
While some customers praised the high-quality jewelry offered by Tilak Jewelers, others expressed concerns about the authenticity and purity of the products.
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