Here at American Girl, we empower girls to be their best selves!
At American Girl, we believe that every girl deserves a childhood that is filled with wonder, excitement, and opportunities for growth. That's why we are dedicated to creating a world where girls can be their best selves by providing them with inspiring stories, high-quality products, and a strong sense of community.
Our Story
American Girl was founded in 1986 with a simple yet powerful mission: to create a world where girls can be their best selves. Our founder, Pleasant Rowland, had a vision to create a company that would inspire girls to be brave, confident, and compassionate. Today, we are proud to be one of the leading producers of dolls, books, and online content that empower girls to be their best selves.
Our Services
At American Girl, we offer a wide range of products and services that inspire girls to be their best selves. Our products include:
- Dolls: Our iconic dolls are more than just toys - they're best friends that come to life through the stories and adventures we create. Our dolls are designed to inspire girls to be brave, kind, and courageous.
- Books: Our award-winning books are designed to inspire girls to be their best selves. From historical fiction to contemporary stories, our books cover a wide range of topics and themes that are relevant to girls' lives.
- Online Content: Our online platform is packed with engaging content that inspires girls to be their best selves. From games and quizzes to videos and blogs, our online content is designed to entertain, educate, and inspire girls.
- Experiences: From in-store events to sleepovers and birthday parties, we offer a range of experiences that bring our stories to life. Our events are designed to inspire girls to be their best selves and create lifelong memories with friends and family.
Our Commitment
At American Girl, we are committed to creating a world where girls are inspired to be their best selves. We believe that every girl deserves a childhood that is filled with wonder, excitement, and opportunities for growth. That's why we are dedicated to:
- Inspiring girls to be brave, confident, and compassionate
- Fostering a sense of community and belonging among girls
- Encouraging girls to be their best selves through our products and services
- Providing a platform for girls to express themselves and share their stories
What We Stand For
At American Girl, we stand for:
- Empowerment: We believe that every girl has the power to make a positive impact on the world.
- Diversity and Inclusion: We celebrate the diversity of girls from all backgrounds and cultures.
- Creativity and Imagination: We believe that imagination and creativity are essential tools for girls to express themselves and bring their ideas to life.
- Kindness and Compassion: We believe that kindness and compassion are essential qualities that should be promoted and celebrated.
Join the American Girl Community
At American Girl, we believe that every girl deserves a chance to join a community of like-minded girls who share our values and mission. That's why we invite you to join our community of parents, teachers, and girls who are committed to inspiring girls to be their best selves.
Store Condition and Appearance
The American Girl store has received criticism for its poor condition and appearance. Reviewers have described the store as a "complete mess" with dolls on display being disorganized and having messy hair. The store was also found to be very small, with half of it being sectioned off. Additionally, shelves were found to be empty, and displays were dusty.
Availability of Products and Staff
Some reviewers have reported that the store had a limited selection of American Girl products, with other doll brands taking their place on the shelves. There were also reports of empty shelves and a lack of staff available to assist customers. One reviewer even described a staff member as being unhelpful and distracted by their phone.
Pricing and Value
The prices of American Girl products have been criticized for being too expensive. While some reviewers have acknowledged that the products are cute and high-quality, they have expressed that the prices are not justified. However, others have noted that you get what you pay for, and the unique experience of dressing up dolls and the helpful staff make it worth the cost.
Comparisons to Other Locations
Some reviewers have compared this American Girl store to others they have visited in different locations, such as Chicago, Miami, and New York. These reviewers have expressed that this store is the worst they have visited, with a smaller selection and poorer condition.
Positive Experiences
Despite the negative reviews, some reviewers have reported having a positive experience at the American Girl store. They have praised the helpful staff, the cute products, and the unique experience of dressing up dolls. Some have even reported that the store is worth visiting, despite the high prices.

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