Business Details
22 Years
experience
Emergency
services
24/7 Emergency Restoration Services in Paducah & Mayfield, KY
SERVPRO of Paducah & Mayfield was founded in 2004 by Steve Durham, whose 12-year background as an insurance adjuster shaped our approach to customer service and claims management. Our team combines decades of experience in residential and commercial construction, led by Production Manager Mike Bone, who brings over 20 years of expertise in structural restoration. We specialize in emergency response for water, fire, mold, and storm damage, operating 24/7 to minimize disruption for homeowners and businesses. Our technicians are certified in microbial remediation, structural drying, and lead-based paint safety, ensuring compliance with industry standards. We collaborate directly with insurance providers to streamline claims processes, offering transparent communication and documentation.Our commitment to rapid deployment and thorough restoration has earned us a reputation for reliability in Paducah, Mayfield, and surrounding communities. We prioritize customer education throughout every project, ensuring clients understand each step of the restoration process. Our teams dedication to quality is reflected in our AMRT, ASD, and IICRC certifications, which validate our technical proficiency. We maintain 30-hour OSHA training for all staff, emphasizing workplace safety and best practices. Our goal remains unchanged since 2004: to restore properties efficiently while treating every clients home or business with the care we would our own.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Commercial Cleaning
Biohazard Cleanup
Carpet Cleaning
Document Restoration
Roof Tarping
Sewage Cleanup
Details
- Year established: 2004
Highlights and features
- We operate 24/7 with rapid response to emergency situations.
- Our team holds certifications in structural drying and microbial remediation.
- We simplify insurance claims through direct provider collaboration.
- Production Manager has 20+ years in residential and commercial construction.
- All staff complete 30-hour OSHA safety training programs.
Associations and certifications
- AMRT
- ASD
- ECTP
- FSRT
- IICRC
- OSHA
- RRRP
- WRT
What people say
Excellent service
Job well done
Prompt and efficient
Highly recommend
Speed of service
Services
Water Damage
Our water damage restoration service addresses emergencies 24/7, using advanced drying equipment to prevent mold growth and structural compromise. Technicians with WRT certification handle extraction, drying, and reconstruction. We coordinate with insurance providers to streamline claims while maintaining transparent communication with property owners.
Fire Damage
Fire damage restoration includes soot removal, odor elimination, and structural repairs. Certified FSRT technicians use specialized cleaning agents to restore surfaces while preserving property integrity. We document all damage for insurance claims and provide temporary board-up services to secure affected properties.
Mold Remediation
AMRT-certified specialists contain and eliminate mold infestations using HEPA filtration and antimicrobial treatments. We identify moisture sources to prevent recurrence and restore affected materials to pre-damage condition. All remediation follows EPA guidelines for safe disposal of contaminated materials.
Storm Damage
Emergency response for storm damage includes roof tarping, debris removal, and structural drying. Our team secures properties against further damage while restoring interiors to functional condition. We handle insurance documentation for wind, hail, and flood-related claims with detailed photographic evidence.
Commercial Cleaning
Commercial cleaning services restore business operations after disasters, including biohazard decontamination and virus sanitization. We minimize downtime through after-hours work and provide documentation for regulatory compliance. Our team handles large-scale projects while maintaining business continuity for clients.
People
Steve Durham
Owner
Steve founded SERVPRO of Paducah in 2004 after 12 years as an insurance adjuster. His industry experience shapes our approach to claims management and customer service. He oversees business operations and maintains relationships with local insurance providers.
Jill Durham
Owner
Jill Durham co-owns SERVPRO of Paducah & Mayfield with Steve. She manages administrative operations and client relations, ensuring consistent service quality across residential and commercial projects. Her leadership supports our commitment to community service.
Christopher Cappock
Owner
Christopher Cappock joined as co-owner of SERVPRO of Paducah & Mayfield. He focuses on business development and service expansion, maintaining industry certifications to ensure technical excellence in restoration practices.
Mike Bone
Production Manager
Mike Bone directs restoration operations with 20+ years in construction management. He oversees technician training, project coordination, and client communication. His expertise ensures efficient execution of complex restoration projects while maintaining quality standards.
Questions
What types of restoration services do you offer?
We specialize in water damage, fire damage, mold remediation, storm cleanup, and commercial disinfection services for residential and business properties.
Are you available for emergencies outside regular hours?
Our team responds to emergencies 24/7 with immediate dispatch for urgent situations like flooding or fire damage.
How do you handle insurance claims?
We work directly with insurance providers to document damage, manage paperwork, and ensure transparent communication throughout the claims process.
What certifications do your technicians hold?
Our team maintains AMRT, ASD, FSRT, and WRT certifications through IICRC, along with 30-hour OSHA safety training.
Which areas do you serve?
We provide services in Paducah, Mayfield, and surrounding communities including Hendron, West Paducah, Fulton, Hickman, and Clinton.
How quickly can you respond to an emergency?
Our average response time is under 2 hours for local disasters, with crews ready to deploy immediately upon receiving calls.