About Reliant
Reliant Property Management is a trusted name in El Paso and Santa Teresa property management, proudly serving both landlords and tenants for over a decade. Founded on the principle of delivering exceptional customer service and building lasting relationships, we actively listen to your needs and work alongside you to ensure your success.
Our Values
At Reliant, we believe in:
- Client-Focused Approach: We treat every client like a valued partner, providing personalized attention and tailored solutions.
- Integrity & Transparency: We operate with honesty and open communication, avoiding complex contracts and hidden fees.
- Professional Expertise: Our team stays current with industry regulations and utilizes advanced technology for efficient property management.
- Dedicated Customer Service: Responsive communication, efficient requests handling, and friendly interactions are at the core of our service.
Our Services
Reliant Property Management offers a comprehensive range of services to help you achieve your rental goals, including:
For Landlords
- Free Rental Analysis: Get a personalized assessment of your property's market value and rental potential.
- Marketing & Tenant Acquisition: We leverage innovative marketing strategies to attract qualified tenants.
- Tenant Screening & Selection: Rigorous background checks and financial evaluations ensure optimal tenant selection.
- Property Management & Collection: Streamline your cash flow with our efficient rent collection and payment processes.
- Comprehensive Reporting: Access detailed reports on rental income, expenses, and property performance.
For Tenants
- Competitive Rates & Flexible Terms: Choose from various rental options based on your needs and budget.
- Responsive Communication: Enjoy consistent communication with our friendly and helpful staff.
- Easy Online Access: Manage your rental experience with convenient online portals for payments, maintenance requests, and communication.
- Quality Maintenance & Repairs: Enjoy prompt attention to maintenance issues, ensuring a comfortable and secure living environment.
Why Choose Reliant?
Our commitment to exceptional service, deep understanding of the local market, and proven track record make us the ideal partner for your rental needs. Choose Reliant Property Management and experience the difference quality management can make.
Quality of Service
The reviews of Reliant Property Management are largely negative, with several reviewers expressing frustration with the company's communication, professionalism, and charges. Many reviewers state that the company is incompetent, unprofessional, and neglectful in their duties.
Communication Issues
Several reviewers express frustration with the difficulty in getting in touch with the company or receiving response to their inquiries. Y. Wil notes that it took weeks to evict a tenant, and Kathryn Vaughn describes the struggle to get someone to answer their questions. Bianca states that the company's lack of communication was extremely stressful.
Accountibility and Transparency
Reviewers are also critical of the company's accounting practices, with many stating that they were overcharged for services or that charges were made without explanation. Kathryn Vaughn describes the company's charges as "outrageous" and notes that they were never provided with a detailed breakdown of the charges.
Staff and Customer Service
On the rare occasions where reviewers do mention a positive experience with the staff, it is often limited to a single individual. Charles Rucker praises April, stating that she was "truly remarkable" and "the best ever". However, even this positive experience is tempered by the fact that it is exceptional, and most reviewers describe their interactions with the company as unprofessional or difficult.
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