Business Details
42 Years
experience
Emergency
services
Your Trusted Orlando Property Management Partner
For over 30 years, Ackley Florida Property Management has been a family-owned and operated leader in Central Florida's real estate market. We provide comprehensive property management solutions, handling everything from property marketing and tenant screening to maintenance, financial management, and lease enforcement. Our leasing services include strategic marketing across major platforms, thorough background checks, and tailored lease agreements with electronic signing. Our management services cover 24/7 maintenance coordination, vetted vendors, rent collection with monthly financial reporting, detailed property inspections, and legal or eviction support through our optional Eviction Protection Plan.We offer specialized services such as our Resident Benefits Package, which includes HVAC filter delivery and identity protection, and property sales assistance through the Ackley Platinum Group of Coldwell Banker Realty. With a portfolio of nearly 500 properties, we serve diverse residential areas including Windermere, Winter Park, Lake Nona, and more. Our commitment to cutting-edge technology ensures real-time updates and seamless operations, while our transparent reporting keeps property owners informed at every stage. We pride ourselves on maximizing returns and minimizing stress for investment property owners through personalized service and industry expertise.
Services
Property Marketing
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Eviction Protection
Property Inspections
Lease Management
Vendor Management
Online Portals
Details
- Year established: 1984
Highlights and features
- 30+ years of local market expertise in Central Florida
- 24/7 maintenance coordination with vetted vendors
- Thorough tenant screening with eviction protection guarantee
- Transparent financial reporting with online owner portal access
- No-contract service model with performance-based payment structure
What people say
Prompt response
Professional manner
Confidence in property condition
Smooth repair handling
Excellent service
Services
Property Marketing
Our property marketing leverages strategic online and offline channels to maximize visibility. We conduct competitive rental price analyses, create professional photo and video tours, and syndicate listings across major platforms like Zillow and Realtor.com. With targeted advertising through social media and local networks, we ensure your property reaches qualified tenants quickly while maintaining optimal occupancy rates.
Tenant Screening
Our comprehensive tenant screening process includes 2-year rental history verification, employment checks, nationwide criminal and sexual predator background checks, and income verification at 2x the monthly rent. We evaluate applicants holistically beyond credit scores, maintaining a 98% on-time payment rate while providing property owners final approval authority for all tenant decisions.
Maintenance Coordination
We offer 24/7 maintenance support with documented move-in/move-out inspections and timely issue resolution. Our network of vetted vendors ensures quality repairs at competitive prices, with all bills and receipts provided monthly. Property owners receive immediate notifications for urgent issues while tenants access service requests through our secure online portal for streamlined communication.
Financial Reporting
Our automated accounting system provides detailed monthly financial reports accessible through secure owner portals. Services include rent collection with ACH payments, expense tracking for maintenance and vendor bills, and annual tax statements. Owners receive real-time updates on property performance with transparent documentation of all financial transactions and direct deposit options.
Eviction Protection
We offer eviction protection plans covering costs for uncontested evictions for approved tenants. Our legal support includes proper notice procedures, documentation of lease violations, and coordination with legal professionals. This service protects property owners from financial losses while maintaining professional tenant relations through our established protocols for handling difficult situations.
People
Rajia Ackley
Owner
Rajia Ackley leads the family-owned business with over 30 years of Central Florida real estate experience. She oversees strategic operations and maintains client relationships while ensuring the company's commitment to transparency and innovation in property management practices.
Evelyn Pacheco
Property Manager
Evelyn Pacheco manages day-to-day property operations with eight years of experience in tenant relations and lease administration. She coordinates maintenance services and ensures compliance with local regulations while maintaining high tenant satisfaction rates.
Mariluz Burgos
Accountant
Mariluz Burgos handles financial operations with expertise in property accounting and reporting. She manages rent collections, vendor payments, and tax documentation while maintaining the company's financial transparency standards for property owners.
Danielle Riendeau
Leasing Specialist
Danielle Riendeau specializes in tenant placement with a focus on matching qualified renters to properties. She conducts application reviews and coordinates property showings while maintaining a 98% tenant retention rate through careful screening processes.
Saayda Rivera
Property Manager
Saayda Rivera manages tenant relations and property maintenance with four years of experience in Central Florida's rental market. She handles service requests promptly while maintaining strong communication between property owners and tenants.
Questions
What areas do you serve?
We serve all major Central Florida markets including Orlando, Kissimmee, Windermere, Winter Park, Lake Nona, and 25+ other communities across six counties.
How do you handle maintenance emergencies?
Our 24/7 maintenance coordination ensures urgent issues receive immediate attention with vetted vendors responding promptly to protect your property investment.
What's your tenant screening process?
We conduct comprehensive background checks including 2-year rental history, employment verification, criminal records, and income validation at 2x monthly rent amounts.
How are property owners kept informed?
Owners receive monthly financial reports through secure portals with real-time updates on rent payments, maintenance expenses, and property performance metrics.
What happens if tenants don't pay rent?
We handle late notices, collection processes, and eviction proceedings with our optional protection plan covering uncontested eviction costs while maintaining legal compliance.
Can I cancel management services?
Yes, our no-contract policy allows cancellation anytime since we believe in earning your business through performance rather than binding agreements.
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