Empowering Your Message, Amplifying Your Reach
Our Mission and History
At FirstMed Health and Wellness, our mission is to provide efficient, quality, and affordable health care services in a holistic, caring, and compassionate environment that is accessible to all, regardless of ability to pay. Founded in 2009, FirstMed Health and Wellness was the vision of a group of physicians and professionals who wanted to serve the uninsured and under-insured population. We believe that a vulnerable population can be empowered through increased access to comprehensive health care services that help people become and stay employed, have adequate resources for healthy lives, and live in a healthy home and environment.
Our Services
We are your one-stop for family health services. From primary and preventative care for children, teens, and adults, to therapeutic services for all ages, our goal is to ensure your family has access to a range of quality health and therapeutic services under one roof. Our services range from mental health and behavioral health to child and adolescent health, specialist referrals, and housing programs. We also offer insurance enrollment, patient services, and news and updates on our services and community events.
Our Providers
At FirstMed Health and Wellness, we offer quality care from a range of providers, including primary care physicians for children and adults, as well as therapists who work with children, teens, and adults. Our providers are dedicated to providing comprehensive mental health services that range from individual and group therapy to psychosocial rehabilitation and psychiatry for both adults and children.
Patient Portal
Enjoy a convenient way to schedule an appointment, join a televisit, and access your patient information through our patient portal. With our patient portal, you can view your bill online, access e-statements, and track your payment history all in one place.
Our Locations
We have multiple locations in Las Vegas, including the Shadow Lane Location at 400 Shadow Lane, Suite 104, Las Vegas, NV 89106; the Eastern Location at 3343 S Eastern Avenue, Las Vegas, NV 89169; and the North Las Vegas Location at 3940 North Martin Luther King Blvd., Suite 110, North Las Vegas, NV 89032.
News and Testimonials
Stay up-to-date on our latest news, community events, and updates from our providers and patients. Check out our testimonials page to hear from our satisfied patients and learn more about our services and mission.
Overall Experience
The reviews provide a mix of positive and negative experiences at the medical clinic, FirstMed. While some patients have praised the friendly and professional staff, quick wait times, and thorough care, others have reported poor service, long wait times, and mistakes with medication and appointments.
Staff and Care
Some providers and staff members, such as Dr. Mae Guerrero, Dr. Brieland, and Nurse Practitioners, have received high praise for their caring and attentive approach. However, others, like Melody, an assistant, have been criticized for their incompetence and lack of follow-through.
Issues with Service
Common issues reported by patients include long wait times, unreturned phone calls, mistakes with medication, and appointments not being scheduled correctly. Some patients have also expressed frustration with the clinic's phone system and billing practices.
Billing and Payment
Some patients have reported issues with copays, billing, and sliding scale fees, with one reviewer stating that the clinic doubled their copay without notice.
Facilities and Cleanliness
The clinic's cleanliness and organization have been praised by some patients, with one reviewer noting that the facility is "SUPER clean!"
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