Our Mission: Perfect Moments, Always
JTB USA, established in 1964, has been a trusted partner for business and leisure travelers worldwide. We leverage over a century of expertise and global presence to deliver extraordinary travel experiences, tailored to your unique needs.
What Sets Us Apart?
Our unwavering commitment to exceeding expectations sets us apart. We pride ourselves on:
- Personalized Attention: We provide tailored solutions and exceptional customer service, ensuring each journey is seamless and memorable.
- Comprehensive Services: From business travel and leisure tours to luxury escapes and unique events, we offer a diverse range of services to fulfill diverse travel aspirations.
- Technology & Expertise: Our cutting-edge technology and experienced professionals work together to streamline your travel experience and maximize your time.
- Global Network: With over 500 locations across the globe, we offer unparalleled access to diverse destinations and experiences.
Business Travel
- Seamless travel planning and management for executives and business travelers
- Tailored programs to optimize travel efficiency and cost-effectiveness
Leisure Travel
- Inspired and curated tours of Japan, encompassing all regions and interests
- Comprehensive travel packages with flights, hotels, and activities included
- Unforgettable luxury experiences in Japan
Meetings & Events
- Creative and innovative event planning and management
- Virtual, hybrid, and in-person event solutions
- Tailored programs for meetings, conventions, conferences, and incentives
Additional Services
- Event management and production
- Incentive travel programs
- Team building and activity planning
- Destination management and consulting
- Travel insurance solutions
Our Vision
To empower our clients to experience unforgettable moments and create lasting memories through outstanding travel experiences.
Contact us today and let us help you plan your next unforgettable journey!
Overall Experience
The reviewers had a positive experience with the JR Rail pass, with all of them giving it a 5-star rating. They praised the shipping and delivery of the passes, with one reviewer mentioning that it arrived on time with 2-day shipping. The staff was also commended for being helpful and pleasant to deal with. The representative helped the reviewer with their inquiry and handed them the pass and instructions within a short period of time.
Shipping and Delivery
The reviewers were pleased with the shipping and delivery of the JR Rail pass. One reviewer mentioned that their pass arrived on time with 2-day shipping, while another reviewer received their pass in under 10 minutes. This suggests that the company is efficient and reliable when it comes to delivering their products.
Customer Service
The reviewers praised the staff for being helpful and pleasant to deal with. One reviewer mentioned that the representative was already helping someone else when they arrived, but still took the time to help them. The representative gave them quick instructions on how to pick up the pass and which trains they could and couldn't take.
Minor Issues
The only minor issue mentioned by one reviewer was the requirement to have exact change if paying with cash. This was the only criticism mentioned in the reviews, and it does not detract from the overall positive experience.
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