Empowering Seniors to Live Independently
Our Mission and Values
At Home Care Helpers LLC, we understand the importance of providing exceptional care and support to seniors and individuals with disabilities. Our team is dedicated to helping our clients maintain their independence and live safely in the comfort of their own homes. We believe that every individual deserves respect, dignity, and compassion, and we strive to provide personalized care that meets their unique needs and preferences.
Our Services
We offer a range of services designed to meet the diverse needs of our clients. Our comprehensive services include:
Companion Care
Our companion care services focus on providing emotional support and assisting with daily activities. Our caregivers help with tasks such as:
- Running errands and shopping
- Meal preparation and cooking
- Pet care and light housekeeping
- Transportation and accompaniment to appointments
- Medication reminders and management
- Assisting with personal care and grooming
In-Home Personal Care
In addition to companion care, we provide essential hands-on personal care, including:
- Bathing and other personal care needs
- Toileting and incontinence care
- Exercise and mobility assistance
- Transfer assistance and more
Specialized Care
We also offer specialized care services, including:
- Dementia care and support
- Respite care for caregivers
- Personal care and hygiene assistance
- Assistance with mobility and transfer
- Medication management and more
Eligibility and Payment Options
We understand that every individual's situation is unique, which is why we offer a range of eligibility and payment options. Our clients can choose from private pay, long-term care insurance, and other payment options, including:
- Pennsylvania Community HealthChoices
- AmeriHealth Caritas
- UPMC Community HealthChoices
- Veterans Benefits Administration (Aid and Attendance)
Caregivers and Team Members
Our team of caregivers is comprised of trusted and trained individuals who are dedicated to providing exceptional care and support. Our caregivers undergo thorough screening and training to ensure they are equipped to provide the highest level of care. We are proud to say that our team is committed to delivering compassion and understanding, and we strive to create a sense of community and belonging for our clients.
Summary of Reviews
Company's Reputation and Reliability
The reviews highlight concerns about the company's reliability and ability to provide consistent care. Some reviewers experienced issues with caregivers not showing up, last-minute cancellations, and unprofessional behavior. This lack of reliability can be detrimental to clients who require constant care.
Staffing Issues and Communication
Several reviewers mentioned staffing issues, including a lack of workers, and poor communication from the company. In one instance, a caregiver was left alone with a client for 12 hours due to a lack of backup staff.
Lack of Care and Concern for Clients
Some reviewers felt that the company prioritizes collecting insurance money over providing quality care to clients. This lack of care and concern for clients is alarming, especially for those who require constant attention.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company, praising their professionalism, care, and support. These reviewers appreciated the company's flexibility, understanding, and responsiveness to their needs.
Owner's Involvement
Some reviewers mentioned that the owners are personally involved in resolving conflicts and emergencies, which can be reassuring for clients and caregivers.
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