At Gorilla Junk Removal, we're passionate about junk! As a family-owned and operated business, we're committed to providing exceptional service and value to our customers. Our story began with a personal experience, as our owner, Nelson Travers, found himself frustrated with the lack of professionalism in the junk removal industry. After having a poor experience with several local companies, Nelson decided to take matters into his own hands and start his own junk removal company.
Our Values
At Gorilla Junk Removal, we're guided by a strong commitment to customer service. We believe that doing the right thing is paramount, which is why we pride ourselves on our ability to take the time to do what our customers ask for. We're courteous, respectful, and always strive to recycle any reusable items. We're dedicated to promoting a better world for our children and community by reducing the amount of reusable items that go into landfills. We work closely with local charities and nonprofit organizations to donate hundreds of items and reduce waste.
Our Services
As a full-service junk removal company, we offer a range of services to meet the needs of our residential and commercial customers. Our team of experts can haul away any type of junk, including:
- Appliances: refrigerators, ovens, microwaves
- Furniture: sofas, mattresses, nightstands, lamps, dining tables, computer desks
- Electronics: computers, televisions, copiers, faxes, DVD players
- Construction Debris: lumber, concrete, rocks, gravel, sand
- Yard Debris: grass clippings, mulch, plants
- Additional items: boxes, lawn mowers, AC units, clothing
We specialize in:
- Residential trash hauling and junk removal services
- Commercial trash hauling and junk removal services
- Real estate property clean-up services
- Demolition and removal of sheds, wood decks, wood floors, tile, carpet, and sheetrock
Our Process
At Gorilla Junk Removal, we make the junk removal process simple and hassle-free. Here's how it works:
1. Enter your contact information and a representative will call you to set up an appointment.
2. Our team will arrive during the two-hour window of your choice and call you 15 minutes prior to our arrival.
3. Enjoy your clutter-free space, knowing that your unwanted junk has been properly removed and recycled where possible.
Get a Free Quote
To schedule an appointment or get a quote, simply book online or call us at (512) 669-5518. We look forward to serving you and helping you get rid of your unwanted junk!
Scheduling and Time Management
The majority of the reviews praise the company's punctuality and scheduling efficiency. Kilgore Trout, Caitlin McDaniel, Alan M. Rogers, and Carly Bell mention that the company always showed up on time and kept their scheduled appointments. In fact, Caitlin McDaniel notes that they are "always quick to respond" and "always on time". However, Mark Hufford and Rusty Howe had poor experiences with scheduling. Hufford claims that the company didn't show up as scheduled, while Howe mentions that they didn't return his call and wasted 4 hours of his time waiting.
Communication and Customer Service
The majority of the positive reviews highlight the company's excellent communication and customer service. Kilgore Trout, Caitlin McDaniel, Alan M. Rogers, and Carly Bell specifically mention the company's willingness to communicate, respond to messages, and keep customers informed. On the other hand, Mark Hufford and Rusty Howe express frustration with the company's poor communication, with Hufford stating that they didn't return his phone call and Howe mentioning that they didn't return his call to reschedule.
Values and Judgment
The majority of the positive reviews emphasize the company's professionalism, kindness, and lack of judgment. Alan M. Rogers mentions that the company didn't judge them for the amount of junk they had accumulated, and Carly Bell notes that the company went above and beyond to help her.
Overall Experience
The majority of the reviews are overwhelmingly positive, with the company receiving praise for their punctuality, communication, and customer service. However, Mark Hufford and Rusty Howe had negative experiences with scheduling and communication.
